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Health Insurance Professional

2 months ago

Middleburg Heights, Ohio, United States PSG Global Solutions Careers Full time
Health Insurance Agent Opportunity

At PSG Global Solutions Careers, we're seeking a skilled Health Insurance Agent to join our team. As a licensed health insurance professional, you'll play a crucial role in providing exceptional service and expert advice to clients.

Key Responsibilities:
  • Handle inbound calls from clients, addressing inquiries about health insurance plans, benefits, and coverage options.
  • Provide expert guidance and recommendations based on clients' individual needs and preferences.
  • Assist clients in understanding plan features, enrollment processes, and eligibility requirements.
  • Maintain up-to-date knowledge of health insurance products, industry regulations, and compliance standards.
  • Document all client interactions and maintain accurate records in our CRM system.
  • Collaborate with team members and other departments to resolve client issues and ensure a seamless service experience.
  • Meet or exceed individual and team performance goals, including call handling metrics and customer satisfaction scores.
Requirements:
  • Valid health insurance license in the state of residence.
  • Proven experience as a health insurance agent or in a similar role, with a strong understanding of health insurance products and regulations.
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
  • Strong problem-solving skills and the ability to think critically to address client needs and concerns.
  • Proficiency in using CRM systems and other related software.
  • Ability to work independently, managing time effectively and staying self-motivated.
  • High-speed internet connection and a quiet, distraction-free workspace.
  • Must live within a 2-hour drive of our site to pick up equipment.

We're committed to helping you succeed in your career. Our Senior Licensed Agent Recruiters will work with you to find the right position and provide ongoing support to ensure your success.