Telecommunications Analyst II

2 weeks ago

Abbott Park, United States Abbott Laboratories Full time
About Abbott Laboratories

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.

We are committed to employee diversity and offer a range of benefits to support our employees' well-being and career development.

The Opportunity

We are seeking a motivated and customer-centric Junior Cloud Contact Center Engineer to join our growing Contact Center Services team in Lake County. In this role, you will focus on operations, maintenance, and implementation of Five9 cloud-based contact center.

You will work closely with senior engineers to support our cloud infrastructure and ensure seamless communication experiences to the business. Successful candidates will take initiative, be intellectually curious, and willing to learn in a fast-paced environment.

Key Responsibilities:
  • Support & Maintenance:
    • Provide technical support for cloud contact center systems, including troubleshooting, patching, and performance monitoring.
    • Participate in on-call rotation.
  • Cloud Contact Center Setup: Assist in configuring and deploying cloud-based contact center platform Five9.
  • Integration: Assist in integrating cloud contact center solutions with other enterprise systems like CRMs, IVR, and reporting tools.
  • Documentation: Provide input on technical documentation, including system configurations, workflows, and best practices.
  • User Training: Assist in developing training materials and provide basic training sessions to our internal teams.
  • Continuous Learning: Stay current with latest trends and best practices in cloud computing and contact center technologies.
Qualifications:
  • Educational Background: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant cloud certifications are a plus.
  • Technical Skills: Basic understanding of cloud platforms and familiarity with networking concepts, VoIP, and telecommunication technologies.
  • Problem-Solving: Strong analytical and troubleshooting skills with attention to detail.
  • Communication: Effective verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
  • Team Collaboration: Ability to work well in a team-oriented environment, open to learning from senior engineers and sharing knowledge with peers.
  • Adaptability: Willingness to learn and adapt to new technologies and processes in a very fast-paced and changing environment.
Preferred Qualifications:
  • Experience: Internship or academic project experience related to cloud computing, networking, or telecommunication systems.
  • Knowledge: Familiarity with scripting languages (e.g., Python, Bash) and basic experience with APIs and web services is a plus.

Abbott is an Equal Opportunity Employer, committed to employee diversity. We offer a range of benefits to support our employees' well-being and career development.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.

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