Head Cashier

2 days ago

Dallas, Texas, United States Natural Grocers Full time
Job Summary

We are seeking a highly skilled and customer-focused Head Cashier to join our team at Natural Grocers. As a key member of our front-end team, you will be responsible for providing exceptional customer service, managing cash handling, and ensuring a smooth shopping experience for our customers.

Key Responsibilities
  • Provide World Class Customer Service and a positive customer experience as the number one priority.
  • Exemplify integrity, responsibility, and excellence and adhere to all policies.
  • Train and direct cashiers to ensure they are communicating about the {N}Power program with customers, notifying customers about donations to the local foodbank, educating customers on the Nutrient to Know About, and promoting store seminars and events.
  • Complete the Daily Sales Report (DSR) and cashier closeout responsibilities.
  • Issue and verify cash drawers.
  • Handle returns and overrides at the front end.
  • Address customer complaints appropriately.
  • Ensure that front end sets are full and well-maintained.
  • Oversee completion of the front end task list daily.
  • Maintain all registers binders.
  • Direct cashiers to tasks during slow times at the register.
  • General cashiering and check out duties including running a cash register, bagging/boxing groceries, and providing carry out service.
  • Monitor, assign, and perform cart checks.
  • Answer the telephone.
  • Assist in managing special orders.
  • Monitor, assign, and grind nut butters.
  • Learn the location of products in all the departments in order to direct the customers.
  • Participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock as needed.
Requirements
  • High School diploma, GED or equivalent preferred.
  • Experience in retail experience in a grocery or retail environment preferred; natural foods background is a plus.
  • 1 year of cashiering experience preferred.
  • 1 year of supervising others preferred.
  • Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable.
  • Ability to manage changing priorities and to stay focused with the task at hand.
  • Sense of urgency in the completion of tasks.
  • Excellent customer service skills.
  • Highly organized with great attention to detail.
  • Ability to take direction and follow through.
  • Must be cashier trained and able to count currency.
  • Proficient in MS Word, Excel, and Outlook.
Benefits
  • Birthday Bonus Pay
  • Vitamin Bucks (up to $2,080 earned as store credit annually)
  • Holiday Pay for 5 Holidays Stores Closed
  • Paid Time Off (sick days and vacation) that Increases with Tenure
  • Paid Nutrition Education
  • good4u Crew Member Discount
  • {N}power Program (customer appreciation and rewards program)
  • Regular, Scheduled Pay Increases
  • Advancement Opportunities and Career Development
  • Health and Wellness Program
  • Employee Assistance Program (EAP)
  • Employee Referral Program
  • Medical, Dental, and Vision Insurance
  • Paid Parental Leave
  • Paid Medical Leave (through company paid short-term disability insurance)
  • Company Paid Short-Term Disability Insurance
  • Company Paid Life Insurance
  • Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
  • Retirement Savings Plan (401k) with discretionary Company Match
  • Healthcare and Dependent Care Flexible Spending Account (FSA)
  • Health Savings Account (HSA) with Company Match

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