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Technical Support Specialist

2 months ago

Sulphur Springs, Texas, United States SIGNATURE SOLAR LLC Full time
Job Summary

**Technical Support Associate**

We are seeking a highly skilled and customer-focused Technical Support Associate to join our team at Signature Solar LLC. As a Technical Support Associate, you will be responsible for providing exceptional customer support by handling incoming inquiries, troubleshooting technical issues, and effectively addressing customer concerns.

Key Responsibilities
  • Customer Support: Provide timely and effective support to customers through various communication channels, ensuring a high level of customer satisfaction.
  • Troubleshooting: Analyze and troubleshoot technical issues presented by customers, ensuring accurate representation of their problems and providing clear solutions.
  • Communication: Demonstrate excellent communication skills to convey technical information to customers effectively, ensuring clear understanding and resolution of technical problems.
  • Record Keeping: Maintain detailed and accurate records of customer interactions, inquiries, troubleshooting steps, and resolutions in our ticketing system.
  • Team Collaboration: Work collaboratively with our team to ensure seamless customer support and effective issue resolution.
Requirements
  • Customer Service Experience: 2+ years of customer service experience, preferably in a technical support role.
  • Technical Skills: Strong technical skills, including ability to analyze and troubleshoot technical issues, and communicate complex technical information to customers.
  • Communication Skills: Excellent verbal and written communication skills, with ability to convey technical information effectively.
  • Adaptability: Ability to thrive in a fast-paced environment, adapt to changing priorities, and deliver timely solutions to customers.
Benefits
  • Medical, Dental, and Vision Insurance: Comprehensive health insurance package.
  • Supplemental Life Insurance: Additional life insurance coverage.
  • PTO: Paid time off for vacation, sick leave, and holidays.
  • Company-Funded Education Opportunities: Opportunities for professional development and education.
  • Discounts and Perks: Discounts and perks through locally owned businesses.
Equal Employment Opportunity

Signature Solar LLC is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.