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Retail Store Manager

2 months ago

Edinburgh, Indiana, United States Abercrombie and Fitch Co. Full time
About the Role

The Assistant Manager is a key member of our store team, responsible for driving sales results, providing exceptional customer service, and overseeing daily store operations. This role requires a unique blend of business acumen, creativity, and people management skills.

Key Responsibilities
  • Customer Experience: Deliver outstanding customer service, ensuring a seamless and personalized shopping experience.
  • Drives Sales: Analyze sales data, identify trends, and implement strategies to drive sales growth and meet targets.
  • OMNI Channel Fulfillment: Ensure seamless integration of online and offline channels, providing a consistent customer experience across all touchpoints.
  • Store Presentation and Sales Floor Supervision: Maintain a visually appealing store environment, ensuring merchandise is displayed effectively and sales floors are well-stocked and organized.
  • Store & Stockroom Operations: Oversee daily store operations, including opening and closing routines, inventory management, and stockroom organization.
  • Staffing, Scheduling, and Payroll Management: Recruit, train, and develop a high-performing team, ensuring adequate staffing levels and effective scheduling and payroll management.
  • Training and Development: Provide ongoing training and development opportunities to ensure team members have the skills and knowledge needed to succeed in their roles.
  • Communication: Foster open and effective communication throughout the store, ensuring all team members are informed and aligned with company goals and objectives.
  • Asset Protection: Implement and maintain effective asset protection strategies, ensuring the security and integrity of company assets.
Requirements
  • Bachelor's degree or equivalent experience: A degree in business, retail, or a related field, or equivalent experience in a customer-facing role.
  • Strong problem-solving skills: Ability to analyze complex problems, identify solutions, and implement effective strategies.
  • Inclusion & Diversity Awareness: Commitment to creating an inclusive and diverse work environment, where all team members feel valued and respected.
  • Ability to work in a fast-paced environment: Ability to thrive in a dynamic and fast-paced environment, with a strong focus on customer service and sales growth.
  • Team building skills: Ability to build and maintain a high-performing team, with a focus on collaboration, communication, and mutual respect.
  • Self-starter: Proactive and self-motivated, with a strong desire to take ownership and drive results.
  • Strong interpersonal and communication skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with team members, customers, and stakeholders.
  • Drive to achieve results: Strong focus on achieving sales targets, with a commitment to delivering exceptional results in a fast-paced environment.
  • Adaptability / Flexibility: Ability to adapt to changing circumstances, with a strong focus on flexibility and a willingness to go above and beyond.
  • Multi-Tasking: Ability to prioritize multiple tasks and responsibilities, with a strong focus on time management and productivity.
  • Fashion Interest & Knowledge: Passion for fashion and retail, with a strong understanding of current trends and consumer behavior.