Retail Sales Team Lead

1 week ago


Edinburgh, Indiana, United States Crocs Full time
Job Summary

As a Sales Team Lead at Crocs, you will play a pivotal role in providing exceptional customer experiences and driving sales growth. In this position, you will oversee opening and closing procedures, educate team members on products and promotions, and lead daily sales efforts to achieve company goals and initiatives.

Key Responsibilities
  • Deliver outstanding customer service using our C.H.A.R.M.S service model
  • Proactively contribute to creating a positive team environment that encourages collaboration and idea-sharing
  • Coordinate, delegate, prioritize, and meet store deadlines, ensuring follow-up on daily activities
  • Learn and assist in various departments within the store, including consumer service, product knowledge, and visual presentation
  • Support team members in daily retail operations, such as POS system management, stock replenishment, and pricing processes
  • Lead by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
  • Adhere to Crocs Asset Protection policies and procedures, including shortage prevention and inventory control
Requirements
  • Must be 18 years or older
  • 2-3 years of total retail experience, with a preference for candidates with previous store leadership roles
  • Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results
  • Proven communication skills (written and verbal) to store team, operations managers, District Managers, and corporate partners
  • Valid driver's license and clean driving record may be required
  • Desire to succeed in a high-growth, fast-paced retail environment
  • Flexibility in work schedule, including availability for nights, weekends, holidays, and extended hours, with regular attendance being essential
Physical Demands
  • Ability to move merchandise with appropriate equipment to and from backroom and sales floor daily
  • Ability to place and arrange items on all shelves and racks daily
  • Ability to climb and descend ladders carrying merchandise daily
  • Ability to lift 30 pounds or more with assistance daily
  • Ability to be on your feet for at least 8 hours per shift and to continuously move around all areas of the store daily
  • Ability to stand, walk, kneel, or balance for a duration of time daily
  • Ability to read instructions, reports, and information on computer/register screens and to key information into computer daily


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