Training Specialist
3 weeks ago
The Trainer II plays a critical role in delivering high-quality training programs to DISH TV Satellite Installation Technicians. This position is responsible for the successful onboarding of new-hire technicians, ensuring they meet customer expectations for workmanship and service.
Key Responsibilities- Collaborate with training management to identify areas for improvement and develop targeted training initiatives.
- Design and deliver training sessions using various instructional methods, including individual education, group instruction, lectures, demonstrations, and workshops.
- Utilize a range of teaching aids, such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and resource materials.
- Develop and implement testing and evaluation procedures to assess trainee knowledge and skills.
- Conduct training sessions on topics such as satellite TV installation, on-the-job training, customer service, sales techniques, health and safety practices, promotional development, home entertainment installation, broadband Internet installation, and network security.
- Bachelor's degree or one year of related experience preferred.
- Excellent presentation, facilitation, organizational, analytical, interpersonal, and written/oral communication skills.
- Ability to work in a fast-paced, growth-oriented, and time-critical environment.
The base pay range for this position is $63,150.00/Year - $70,000.00/Year. DISH offers a comprehensive benefits package, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan.
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