Licensed Insurance Customer Service Representative
4 weeks ago
As a Customer Service Professional with Angie Lintz - State Farm Agency, you will play a vital role in providing exceptional service to our clients. Your primary responsibility will be to establish and maintain strong relationships with customers, ensuring their needs are met and exceeded.
Key Responsibilities:
- Provide prompt, accurate, and friendly customer service, addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options, helping them make informed decisions.
- Maintain a strong work ethic, demonstrating a total commitment to success each and every day.
Requirements:
- Property & Casualty license (required)
- Life and Health license (required)
- Excellent interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Excellent communication skills, both written and verbal, with a focus on active listening.
- People-oriented, with a passion for helping others.
- Organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Self-motivated, with a strong work ethic and a commitment to excellence.
- Detail-oriented, with a focus on accuracy and attention to detail.
- Proactive in problem-solving, with a willingness to take initiative and find solutions.
- Dedicated to customer service, with a focus on delivering exceptional experiences.
- Able to learn computer functions, with a willingness to adapt to new technologies.
- Pride in getting work done accurately and timely, with a focus on meeting deadlines.
- Ability to work in a team environment, with a willingness to collaborate and support colleagues.
- Ability to multi-task, with a focus on prioritizing tasks and managing multiple responsibilities.
- Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education.
This is an exciting opportunity to join a dynamic team and contribute to the success of Angie Lintz - State Farm Agency. If you are a motivated and customer-focused individual, we encourage you to apply.
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