Insurance Customer Experience Specialist

1 week ago


Sebastian, Florida, United States Eric Ponce - State Farm Agent Full time
Job Overview
At Eric Ponce - State Farm Agent, we're seeking a highly skilled Insurance Customer Experience Specialist to join our team. As a key member of our agency, you will play a vital role in delivering exceptional customer service and promoting the growth of our business.

Estimated Salary: $45,000 - $60,000 per year, depending on experience and location.

Responsibilities
We're looking for someone with a passion for building strong relationships with customers. As an Insurance Customer Experience Specialist, your primary responsibilities will include:
  • Customer Relationship Building: Establishing and maintaining long-lasting relationships with customers, following up as needed to ensure their needs are met.
  • Customer Service: Providing prompt, accurate, and friendly service to meet the needs of customers, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Needs-Based Review Process: Using a customer-focused approach to educate customers about insurance options and promote the development of our business.

Qualifications
To be successful in this role, you'll need to possess excellent communication skills, be able to effectively relate to customers, answer their questions, and anticipate their needs. You should also be proactive in problem-solving and dedicated to providing exceptional customer service.

Benefits
As an Insurance Customer Experience Specialist at Eric Ponce - State Farm Agent, you can expect a competitive compensation package that includes hourly pay plus commission/bonus, opportunities for advancement within the agency, paid time off, health benefits, valuable career-building experience, and more.

About Us
Eric Ponce - State Farm Agent is a dynamic and growing agency committed to providing top-notch service to our customers. We're proud of our reputation for excellence and look forward to welcoming a talented and motivated individual like you to our team.

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