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Customer Experience Coordinator

2 months ago

Plano Texas, United States Ideal Image Development Corporation Full time
About the Role

Ideal Image Development Corporation is seeking a highly skilled Client Coordinator to join our team. As a Client Coordinator, you will play a vital role in ensuring exceptional customer experiences and driving sales performance.

Key Responsibilities
  • Client Experience:
    • Provide warm and welcoming greetings to clients and visitors
    • Manage multiple client priorities, including troubleshooting calls, schedules, and clinic operational activities
    • Offer world-class customer service to establish and maintain relationships with clients
    • Manage treatment book schedules, assist clients with scheduling needs, and optimize schedules
    • Assist clients with check-in and check-out processes, including payment management
    • Provide clinic tours to new clients and promote medical aesthetic services and products
  • Clinic Operations:
    • Verify client information, medical history, and confirm purpose of visit in accordance with protocols
    • Chaperone services as needed
    • Maintain cleanliness of the clinic, including treatment rooms, and organize inventory
    • Assist with inventory intake and recordkeeping, ordering supplies, and maintaining HIPAA-protected records
    • Adhere to professional standards, policies, and procedures, as well as federal, state, and local requirements
Requirements
  • High School Diploma or equivalent
  • 1+ years of sales and/or customer service experience in a retail, restaurant, or related in-person environment
  • Working knowledge of business tools, including MS Office Suite, phone systems, Point of Sale systems, and CRM
  • Proven track record of creating excellent customer experiences
  • Ability to multitask and prioritize client experience and clinic operational duties
  • Ability to operate with a high degree of integrity and confidentiality with sensitive customer health-related information
  • Ability to gain a working knowledge of products and services to assist with client questions
  • Rapid learner with the ability to grasp concepts and protocol
  • Maintaining a professional appearance and demeanor at all times
  • Ability to work in a dynamic, fast-paced environment and keep up with a high volume of activity and continuous growth/change
  • Clear and engaging communication skills, including effective written and oral communication