Pharmacy Operations Manager

1 month ago

Alexandria, Virginia, United States Walgreens Full time
Job Summary

As a Pharmacy Operations Manager at Walgreens, you will be responsible for overseeing the day-to-day operations of the pharmacy, ensuring efficient workflow and a positive patient experience. This role requires strong leadership and communication skills, as well as the ability to work independently and as part of a team.

Key Responsibilities
  • Oversee the selection, scheduling, and development of pharmacy technicians
  • Lead training, coaching, and performance management of pharmacy technicians
  • Make decisions regarding performance management, including discipline and termination
  • Assist pharmacist in the delivery of patient care, including patient registration, prescription data entry, and preparation of medications for patients
  • Complete patient and physician calls under the supervision of a pharmacist
  • Exercise independent judgment to delegate, direct, and assign non-clinical work in the pharmacy
  • Ensure tasks are completed on-time and hold others accountable for efficient workflow
  • Manage core pharmacy workflow and drive excellence in pharmacy operations
  • Coordinate and organize pharmacy daily schedule of activities
  • Recommends allocation of pharmacy hours
  • Assure the pharmacy is clean, neat, orderly, and stocked with adequate supplies
  • Under the direction of the pharmacist, exercise independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure
  • Manage annual inventory preparation
  • Accountable for completion of non-clinical patient calls
  • Drive new technology/process roll out, champion change, and engage team around action planning
  • Assure proper operation and maintenance of pharmacy department equipment
  • Collaborate with Pharmacy Manager to ensure security safeguards are in-place
  • Communicate prescription errors to the accountable pharmacist, and adhere to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program
  • Ensure the accurate processing of insurance claims to resolve customer issues and prevent payment rejections
  • Follow-up with insurance companies as well as medical providers and conduct or participate in 3rd party audit
  • Assist and support Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality, and customer service
  • Manage Community Outreach Portal and coordinate and, at the direction of the Pharmacy Manager, assign pharmacists to off-site immunization clinics and community events
  • Build and sustain relationships with retail partnerships
  • Lead performance management of technicians, including making decisions and recommendations regarding discipline and termination
  • Follow constructive discipline policy to discipline, suspend, terminate, or effectively recommend the same
  • Use constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws
  • Hold technician accountable for attendance and timeliness
  • Maintain and improve performance of pharmacy through team member engagement and action planning
  • Accountable for technician hiring, on-boarding, training, and scheduling
  • Monitor and hold pharmacy technicians accountable for timely training completion
  • Follow established policies and procedures set by the company for scheduling and training
  • Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules
  • Assist Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations, and certifications are active and in good standing/compliant with all regulatory and legal requirements
  • Leverage Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status
  • Ensure proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state, and federal laws
  • Maintain PTCB certification through the designated PTCB training program and/or state required certification/registration
  • Maintain and enhance current knowledge and skills related to pharmacy and healthcare
  • Obtain necessary certifications, education credits, and training such as LTMP e-modules as required by the Company
  • Follow performance improvement plans offered by Pharmacy Manager
  • Seek professional development by monitoring one's own performance, soliciting constructive feedback, and leveraging Healthcare Supervisor as mentor and coach
  • Communicate with pharmacy team, relaying messages from the support center or other key emails as required
  • Participate in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager
Requirements
  • High School Diploma, GED, or equivalent
  • PTCB or ExCPT certification (except in Puerto Rico)
  • Has one year of work experience as a pharmacy technician in a retail or hospital setting
  • Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
  • Requires willingness to work flexible schedule, including evening and weekend hours
Preferred Qualifications
  • Previous people management/leadership experience
  • Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation
Benefits

Walgreens offers a competitive salary range of $22.50 per hour - $31.00 per hour, depending on experience and qualifications. This role will remain open until filled. To review benefits, please click here . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser

Shift:
Various

Store: 01657-ALEXANDRIA LA

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