Pharmacy Service Associate

4 weeks ago


Alexandria, Virginia, United States Neighborhood Health Full time
Job Summary

The Pharmacy Service Associate will play a vital role in ensuring the smooth operation of medication pick up for 340B, PAP, and NSC medications to patients at the Casey Clinic Contract Pharmacy. This position requires excellent interpersonal communication skills and the ability to work effectively with a diverse workforce and client base.

Key Responsibilities

• Serve as the primary contact point for the pharmacy at pick up and assist patients in an efficient and friendly manner in a fast-paced environment.
• Assist pharmacy staff in the triaging of incoming prescriptions, the delivery of filled prescriptions to the patients, and all check out duties.
• Obtain requests for refill from customers in person or over the phone and gather necessary information from them to facilitate medication preparation for pharmacy team.
• Verify and gather necessary patient information including name, address, phone number, date of birth, allergies, chronic conditions, request for non-safety caps and insurance information.
• Undertake administrative tasks (e.g. record-keeping, prescription filing, document storage) as assigned.
• Keep the pharmacy pick up area clean and organized.
• Comply with all security measures, quality standards and all applicable pharmacy laws and regulations.

Requirements

• High School Diploma or GED
• Candidate should be fluent in Spanish.
• Excellent interpersonal communication skills and the ability to work effectively with a diverse workforce and client base.
• Candidate should have 1 to 2 years of customer service experience.
• Experience with information technology, electronic health records and medical records or candidate that is computer savvy or comfortable working with various software programs and operating a computer preferred.
• Prefer candidate who is familiar with culturally diverse populations and care of underserved populations.
• Knowledge of patient assistance programs and the pharmacy connection online software beneficial.
• Candidate familiar with common drug names and their functions would be ideal.

About Neighborhood Health

Neighborhood Health is a leading healthcare provider dedicated to delivering high-quality patient care and services to our community.

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