Senior Process Analyst
4 weeks ago
At IT Concepts, we are seeking a highly motivated and detail-oriented Senior Process Analyst to manage and maintain our corporate ISO certifications (ISO 9001, ISO 20000, ISO 27001) and CMMI ML3 certifications. The ideal candidate will write, maintain, and improve enterprise process documentation and improvement efforts while driving internal projects toward achieving CMMI high maturity levels (CMMI 4/5).
Key Responsibilities
- Oversee the management and ongoing maintenance of ISO 9001, ISO 20000, and ISO 27001 certifications, ensuring compliance with relevant standards and continuous improvement of quality management systems.
- Maintain and support the organization's CMMI ML3 certifications and lead efforts to drive processes toward high maturity levels, including ongoing assessments and audits.
- Work closely with cross-functional teams to document and improve internal processes, focusing on creating lean, efficient workflows that enhance productivity and reduce inefficiencies.
- Lead internal projects to improve process maturity in accordance with CMMI high maturity level standards. Coordinate resources, timelines, and deliverables to ensure successful outcomes.
- Prepare for and support internal and external audits for both ISO and CMMI certifications. Maintain audit readiness and documentation.
- Develop and deliver training materials and sessions for staff on ISO and CMMI processes to ensure awareness and adherence across the organization.
- Continuously assess and refine business processes to ensure they add value and do not create unnecessary complexity, adhering to the principle of 'making the process work for us.'
- Collaborate with process and system owners and other stakeholders to identify areas of improvement, ensuring alignment with business goals and regulatory requirements.
Requirements
- Bachelor's Degree in Business Administration, Quality Management, Engineering, or a related field.
- 7+ years of experience in process management, ISO certification, and CMMI practices.
- Experience in federal contracting or a highly regulated industry.
- Strong knowledge of ISO 9001, ISO 20000, ISO 27001, and CMMI Maturity Levels.
- Experience with internal audits and external certifications.
- Exceptional project management skills, with the ability to manage multiple projects and deadlines.
- Strong analytical and problem-solving abilities with a focus on efficiency and streamlining.
- Excellent written and verbal communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
Preferred
- Certified ISO Internal Auditor or similar certification.
- Familiarity with engineering and process improvement methodologies (e.g., Agile, Lean, Six Sigma).
- Data visualization skills – e.g., PowerBI, Tableau, etc.
About Us
IT Concepts is a company that values customer-centricity, teamwork, driven to deliver, innovation, and integrity. We are committed to fostering an inclusive workplace where all employees are treated with dignity, respect, and fairness. We offer great benefits, including competitive paid time off, medical, dental, and vision insurance, and a 401(k) plan with company matching. We invest in our employees' professional development and offer education reimbursement for certifications, degrees, or professional development. We are an equal opportunity employer and a VEVRAA Federal Contractor.
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