Senior Process Analyst

2 hours ago

Vienna, Virginia, United States IT Concepts Full time
Job Title: Senior Process Analyst

About the Role:

We are seeking a highly motivated and detail-oriented Senior Process Analyst to manage and maintain our corporate ISO certifications (ISO 9001, ISO 20000, ISO 27001) and CMMI ML3 certifications. The ideal candidate will write, maintain, and improve enterprise process documentation and improvement efforts while driving internal projects toward achieving CMMI high maturity levels (CMMI 4/5).

Key Responsibilities:

* Oversee the management and ongoing maintenance of ISO 9001, ISO 20000, and ISO 27001 certifications, ensuring compliance with relevant standards and continuous improvement of quality management systems.

* Maintain and support the organization's CMMI ML3 certifications and lead efforts to drive processes toward high maturity levels, including ongoing assessments and audits.

* Work closely with cross-functional teams to document and improve internal processes, focusing on creating lean, efficient workflows that enhance productivity and reduce inefficiencies.

* Lead internal projects to improve process maturity in accordance with CMMI high maturity level standards. Coordinate resources, timelines, and deliverables to ensure successful outcomes.

* Prepare for and support internal and external audits for both ISO and CMMI certifications. Maintain audit readiness and documentation.

* Develop and deliver training materials and sessions for staff on ISO and CMMI processes to ensure awareness and adherence across the organization.

* Continuously assess and refine business processes to ensure they add value and do not create unnecessary complexity, adhering to the principle of “making the process work for us.” Review all processes and work with system owners to address and implement opportunities to automate manual processes.

Requirements:

* Bachelor's Degree in Business Administration, Quality Management, Engineering, or a related field.

* 7+ years of experience in process management, ISO certification, and CMMI practices.

* Experience in federal contracting or a highly regulated industry.

* Strong knowledge of ISO 9001, ISO 20000, ISO 27001, and CMMI Maturity Levels.

* Experience with internal audits and external certifications.

* Exceptional project management skills, with the ability to manage multiple projects and deadlines.

* Strong analytical and problem-solving abilities with a focus on efficiency and streamlining.

* Excellent written and verbal communication skills.

* Ability to work independently and collaboratively in a fast-paced environment.

Preferred:

* Certified ISO Internal Auditor or similar certification.

* Familiarity with engineering and process improvement methodologies (e.g., Agile, Lean, Six Sigma).

* Data visualization skills – e.g., PowerBI, Tableau, etc.

About IT Concepts:

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let's solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

Benefits:

We offer great benefits – Competitive Paid Time Off, Medical, Dental and Vision Insurance, Identity Theft Protection, Legal Resources Coverage, 401(k) with company matching with NO vesting period. ITC Health benefits have a $0 premium for certain plans for eligible employees.

How to Apply:

To apply to IT Concept Positions- Please click on the: "Apply for this Job" button at the bottom of this Job Description or the button at the top: "Application." Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to consider you for a position. If you need alternative application methods, please email careers@useitc.com and request assistance.

Accommodations:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@useitc.com.

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