Customer Experience Specialist

2 months ago


Colmar Manor, Maryland, United States Dorman Products Full time
About Dorman Products

Dorman Products is a leading global organization that has been driving new solutions for over 100 years. We offer an always-evolving catalog of automotive, heavy-duty, and specialty vehicle products, with a family of brands that includes SuperATV and Dayton Parts. Our commitment to innovation and customer satisfaction has earned us a reputation as a trusted partner in the industry.

Job Summary

We are seeking a highly motivated and detail-oriented Customer Experience Analyst to join our team. As a key member of our customer experience team, you will provide support to the Senior Analyst and Manager Customer Experience roles in the day-to-day execution of requirements. This role is critical in building and maintaining relationships with customers, monitoring service levels, and providing ad-hoc support as needed.

Key Responsibilities
  • Work cross-functionally with internal and external customers at all levels of the organization to ensure seamless communication and collaboration.
  • Communicate with customers and sales teams on a routine basis, responding to customer and sales issues and inquiries in a timely manner.
  • Monitor orders for extreme spikes and concerns, escalating as necessary to ensure timely shipping and accurate execution.
  • Deliver monthly reports to best connect with and understand assigned customer service and performance.
  • Assist in managing and monitoring customer Key Performance Indicators (KPIs), including executing service improvement plans for KPIs below target.
  • Implement activities needed to achieve sales plans through program execution with collaboration of sales, supply chain, and the customer.
  • Audit and load customer contract pricing in SAP.
  • Execute the NPA process with customers.
  • Execute customer programs from PO to delivery.
  • Review customer deductions and fines/fees for validity and provide backup/data to finance as needed.
Requirements
  • Intermediate level Microsoft Office experience required (Word, Excel, and PowerPoint).
  • Ability to work flexible hours and overtime as required (limited).
  • Ability to travel 10% of the time (travel to customers' offices).
  • Effectively work in a team environment, supporting others through coverage, problem-solving, and day-to-day interaction.
  • Knowledge of EDI and SAP preferred.
  • Physical requirement: capability to lift 20 pounds.
  • Working conditions: while performing the duties of this job, the employee is regularly required to reach, swivel, carry items from one building to another, and speak and actively listen.
Education/Experience
  • Bachelor's degree in General Studies/Business preferred.
  • 1 year of experience in Logistics and/or Customer Service. 2 years of related experience preferred.
Core Values & Competencies

We value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. EEO/AA Employer M/F/D/V.



  • Colmar Manor, Maryland, United States Dorman Products Full time

    Job SummaryThe Customer Experience Analyst plays a critical role in supporting the Senior Analyst and Manager Customer Experience roles in the day-to-day execution of requirements. This position is essential in building and maintaining relationships with customers, monitoring service levels, and providing ad hoc support as needed. The successful candidate...

  • Wound Care Specialist

    3 weeks ago


    Colmar Manor, Maryland, United States HealthEcareers - Client Full time

    Job Title: Wound Care SpecialistBAYADA Home Health Care is seeking a skilled Wound Care Specialist to provide high-quality care to patients in the comfort of their own homes.Job Description & RequirementsSpecialty: Wound CareDiscipline: RNDuration: OngoingEmployment Type: StaffAs a Wound Care Specialist, you will use your clinical skills and compassionate...

  • Events Coordinator

    2 months ago


    Colmar Manor, Maryland, United States Dorman Products Full time

    {"h2": "Job Summary", "p": "At Dorman Products, we're driven by a passion for innovation and a commitment to delivering exceptional customer experiences. As an Events Specialist, you'll play a critical role in supporting our Sales and Marketing teams, ensuring seamless execution of sales administration, marketing events, and technician training programs....

  • Event Coordinator

    3 weeks ago


    Colmar Manor, Maryland, United States Dorman Products Full time

    Job SummaryThe Event Specialist will provide administrative support to the Sales and Marketing teams, focusing on sales-related activities, marketing event planning, and technician training programs. This role will assist in servicing customer relationships, coordinating sales and marketing events, and other duties as required.Key ResponsibilitiesAssist with...


  • Colmar Manor, Maryland, United States Dorman Inc Full time

    Job SummaryThe Quality Team at Dorman Products is seeking an experienced Quality Engineer to lead the quality engineering functions for one automotive business unit. This role will be responsible for ensuring customer requirements are understood and fulfilled, providing guidance to supplier quality engineers, and determining product inspection plans.The...


  • Colmar Manor, Maryland, United States Dorman Inc Full time

    Job SummaryThe Quality Team at Dorman Products is seeking an experienced Quality Engineer to lead the quality engineering functions for one automotive business unit. This role will be responsible for ensuring customer requirements are understood and fulfilled, providing guidance to supplier quality engineers, and determining product inspection plans.This is...


  • Colmar Manor, Maryland, United States Quadrant Inc Full time

    Job Summary:Quadrant Inc is seeking a skilled Radiology Technician to join our team. As a key member of our clinical team, you will be responsible for assisting with patient and procedure room preparation, operating the C-Arm, and performing and/or assisting in all angiographic and interventional imaging procedures.Key Responsibilities:• Assist clinical...


  • Colmar Manor, Maryland, United States Quadrant Full time

    Job SummaryRadiology Technician SurgicalQuadrant is seeking an experienced Radiologic Technologist to join our team.Key ResponsibilitiesProvide high-quality diagnostic imaging servicesWork effectively in a fast-paced environmentCollaborate with healthcare professionals to ensure patient careMaintain accurate records and reportsRequirements2+ years of...


  • Colmar Manor, Maryland, United States Quadrant Full time

    Radiology Technician Job DescriptionMandatory Requirements:2+ years of experience as a Radiologic Technologist1+ years of experience in general diagnostic, special procedures or cardiac catheterizationAmerican Registry of Radiologic Technologists (ARRT) certificationBasic Life Support (BLS) certificationAssociates degree in science or successful completion...


  • Colmar Manor, Maryland, United States Dorman Products Full time

    Job SummaryThis role will provide procurement leadership to the Cross Functional Teams and Procurement Department to ensure optimal sourcing decisions for complex and/or critical categories with minimal oversight. The ideal candidate will be able to perform and respond in a fast-paced, flexible, team-oriented, and collaborative environment.Key...


  • Colmar Manor, Maryland, United States Dorman Products Full time

    Job SummaryThe Quality Team at Dorman Products is seeking an experienced Quality Engineer to lead quality engineering functions for an automotive business unit. This role will ensure customer requirements are understood and fulfilled, provide guidance to supplier quality engineers, and determine product inspection plans. The successful candidate will also...


  • Colmar Manor, Maryland, United States Dorman Products Full time

    Job SummaryThe National Account Manager is a sales leadership role responsible for driving sales, profitability, and awareness of Dorman Products with assigned high-volume accounts. This position requires building strong cross-functional relationships with customers and gaining expert knowledge on their go-to-market strategies.Primary DutiesDrive sales and...


  • Colmar Manor, Maryland, United States MedStar Health Full time

    Job Summary:MedStar Health is seeking a highly skilled Patient Service Coordinator to support the delivery of exceptional patient care. As a key member of our team, you will play a vital role in ensuring a seamless patient experience from initial contact to departure.Key Responsibilities: Serve as the primary point of contact for patients, providing a warm...


  • Colmar Manor, Maryland, United States MedStar Health Full time

    Job Summary:MedStar Health is seeking a Patient Service Coordinator to support our medical practice. As a key member of our team, you will be responsible for managing patient intake, screening for emergent conditions, and coordinating efficient patient flow through our department.Key Responsibilities:• Serve as the initial contact person for patients,...


  • Colmar Manor, Maryland, United States MedStar Health Full time

    MedStar Health Job OpportunitiesMedStar Health is a renowned healthcare system in the Baltimore-Washington metro region, recognized for its commitment to excellence and patient-centered care. We are currently seeking a highly motivated and skilled Patient Service Coordinator to join our team.Job Summary and ResponsibilitiesThe Patient Service Coordinator...


  • Colmar Manor, Maryland, United States McDonald's Full time

    About the JobWe are seeking a skilled Shift Manager to join our team at McDonald's. As a Shift Manager, you will be responsible for leading shifts, ensuring excellent customer service, and maintaining high-quality food production.Key ResponsibilitiesLead shifts and ensure seamless customer serviceMonitor performance and take action to meet McDonald's...


  • Colmar Manor, Maryland, United States Dorman Products Full time

    Job SummaryDorman Products is seeking a highly motivated and detail-oriented individual to join our Quality Engineering team as an intern for the summer of 2024.Key ResponsibilitiesAssist in reviewing and testing of products to ensure quality and reliabilityPerform containment activities to identify and resolve customer complaintsCommunicate with engineers...

  • Mechanical Engineer

    4 weeks ago


    Colmar Manor, Maryland, United States Dorman Products Full time

    About Dorman ProductsDorman Products is a leading global organization that has been driving innovation in the automotive industry for over 100 years. With a strong commitment to quality and customer satisfaction, we offer a wide range of aftermarket replacement products that are engineered to save time and money, and increase convenience and reliability.Job...

  • Mechanical Engineer

    4 weeks ago


    Colmar Manor, Maryland, United States Dorman Products Full time

    About Dorman ProductsDorman Products is a pioneering global organization that has been driving new solutions for over 100 years. We are a leading manufacturer of aftermarket replacement products, with a focus on innovation, quality, and customer satisfaction.Job SummaryWe are seeking a highly skilled Mechanical Engineer to join our team. As a Mechanical...


  • Colmar, United States Dorman Products Full time

    Job SummaryThe Customer Experience Analyst role is a critical position in Dorman's continued journey to grow. This role provides support to the Senior Analyst and Manager Customer Experience roles in the day-to-day execution of requirements.This includes monitoring service levels, building and maintaining relationships with customers, and providing ad-hoc...


  • Colmar, United States Dorman Products, Inc Full time

    Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering...


  • Colmar, United States Dorman Products Full time

    Job SummaryThe Customer Experience Analyst role is a critical position at Dorman Products, responsible for providing support to the Senior Analyst and Manager Customer Experience roles in the day-to-day execution of requirements. This role is essential in building and maintaining relationships with customers, including monitoring service levels and providing...


  • Colmar, United States Dorman Inc Full time

    Customer Experience Analyst Apply now Date: Oct 18, 2024 Location: Colmar, PA, US, 18915 Company: Dorman Products Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and...


  • Colmar, United States Dorman Products Full time

    Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering...


  • Colmar, United States Dorman Products Full time

    Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering...


  • Colmar, United States Dorman Products Full time

    Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering...


  • Colmar, United States London Approach Full time

    We are looking for a Customer Service Specialist with strong business-to-business experience to manage client relationships and ensure customer satisfaction. This role involves handling inquiries, processing orders, resolving issues, and collaborating with internal teams to meet and exceed customer expectations. The ideal candidate will have excellent...


  • Colmar, United States London Approach Full time

    We are looking for a Customer Service Specialist with strong business-to-business experience to manage client relationships and ensure customer satisfaction. This role involves handling inquiries, processing orders, resolving issues, and collaborating with internal teams to meet and exceed customer expectations. The ideal candidate will have excellent...


  • Colmar, PA , USA, United States Dorman Products Full time

    Job SummaryThe Customer Experience Coordinator will provide support to the Senior Analyst and Manager Customer Experience roles in the day-to-day execution of requirements. This role is critical in building and maintaining relationships with customers, including monitoring service levels and providing ad hoc support as needed.Key ResponsibilitiesWork...


  • Manor, Texas, United States Marriott International Inc Full time

    At Marriott International, we value our guests' experiences and strive to create memorable moments for them. As a Guest Experience Expert, you will be responsible for delivering exceptional service and making every interaction a unique and positive one.Key Responsibilities:Process operational needs and address guest requests in a timely and efficient...


  • Sunrise Manor, Nevada, United States McDonald's Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Experience Lead to join our team at McDonald's. As a Guest Experience Lead, you will be responsible for creating a positive and welcoming experience for our customers, ensuring that they have a memorable and enjoyable visit to our restaurant.Key ResponsibilitiesGreet customers and...

  • IT Support Specialist

    4 weeks ago


    Colmar, United States Dorman Inc Full time

    IT Support Specialist Apply now » Date: Oct 21, 2024 Location: Colmar, PA, US, 18915 Company: Dorman Products Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and...


  • Sunrise Manor, Nevada, United States Community Care Plan Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Advocate to join our team at Community Care Plan. As a key member of our customer service team, you will play a vital role in ensuring that our members receive exceptional service and support.Key ResponsibilitiesCommunicate effectively with physicians and patients regarding plan benefits and...


  • Sunrise Manor, Nevada, United States Community Care Plan Full time

    Job Summary:We are seeking a skilled Customer Experience Liaison to join our team at Community Care Plan. This role is responsible for communicating with physicians and patients regarding plan benefits and eligibility.Key Responsibilities:Thoroughly understand the managed care philosophy and the company's products.Respond to member and provider inquiries,...

  • IT Support Specialist

    3 weeks ago


    Colmar, United States Dorman Inc Full time

    IT Support Specialist Apply now » Date: Oct 21, 2024 Location: Colmar, PA, US, 18915 Company: Dorman Products Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and...


  • Colmar, United States Dorman Inc Full time

    Job SummaryThe Product Data Specialist is responsible for managing core data processes and enhancing/implementing systems to facilitate accurate and timely communication of product data to internal and external customers. Ensure high level of data quality and compliance with industry standards.Key ResponsibilitiesDevelop expert knowledge of Product Data...

  • Events Specialist

    2 months ago


    Colmar, United States Dorman Products Full time

    Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering...


  • Colmar, United States London Approach Full time

    We are seeking an experienced and dedicated Customer Service Manager to lead our customer service team and elevate our commitment to delivering a best-in-class customer experience. As the Customer Service Manager, you will play a pivotal role in overseeing the management of private label accounts and ensuring the accurate maintenance and reconciliation of...


  • Colmar, United States Wawa Full time

    Customer Service Associate Role at WawaAs a valued member of our team, you will be responsible for providing exceptional customer service and creating a positive shopping experience for all customers. Your key responsibilities will include:Welcoming and assisting customers in a friendly and courteous mannerResponding to customer inquiries and resolving...