Commercial Operations Specialist

4 days ago

Boulder, Colorado, United States Veolia WTS Full time
Job Title: Commercial Operations Specialist

Veolia Water Technologies & Solutions (VWTS) is a global leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in various industries, including pharmaceutical, food and beverage, and microelectronics.

Job Summary

The Commercial Operations Specialist plays a vital role in supporting the Sales Department by managing collections for past-due accounts from customers and distributors. This position requires a detail-oriented individual who can effectively balance customer relationships with financial responsibilities.

Key Responsibilities
  • Lead global collections efforts for past-due invoices, working with third-party agencies, internal teams, and customers.
  • Monitor and communicate trade unit status across North America.
  • Manage logistics, shipping, and maintenance of demonstration units.
  • Create accurate instrument quotations and formal bid responses for Sales Partners and direct sales teams.
  • Provide administrative support to sales managers, including customer issue resolution and handling quotation inquiries.
  • Conduct research for special projects and prepare reports as needed.
  • Support and guide sales team in Salesforce usage, ensuring data integrity.
  • Maintain and update customer databases, ensuring accuracy and completeness of information.
Requirements
  • Proven experience in collections management, with a track record of successfully reducing past-due accounts.
  • Advanced proficiency in Microsoft Office Suite and Google Workspace (Gmail, Google Docs, Google Sheets).
  • Demonstrated experience with CRM systems, particularly Salesforce, and ERP systems such as SAP.
  • Strong analytical and problem-solving skills, with the ability to identify issues and implement effective solutions.
  • Excellent verbal and written communication skills, with the ability to interact professionally with customers, colleagues, and management.
  • Exceptional organizational and time management skills, capable of prioritizing tasks and meeting deadlines in a fast-paced environment.
  • Detail-oriented with a high level of accuracy in data entry and financial transactions.
  • Adaptable and quick learner, able to grasp new software and processes efficiently.
  • Strong customer service orientation, balancing customer satisfaction with company financial objectives.
  • Basic understanding of accounting principles and financial processes related to collections and accounts receivable.
Qualifications
  • High School Diploma.
  • 3 years working in sales administration or customer support.
Why Join Veolia WTS?
  • We strive to be a workplace that is inclusive and empowers people to contribute their best.
  • Recognition and rewards for your hard work and achievements.
  • Opportunity for new challenges - We are growing and love to promote from within.
  • An excellent leadership team and a collaborative culture that values innovation.
  • At all levels of the organization, we recognize talent and want to help you build your sustainable career.

We are an equal opportunity workplace and offer comprehensive benefits, including compensation, medical, dental, and vision insurance, life insurance, paid time off, paid holidays, parental leave, 401(k) plan, flexible spending and health saving accounts, AD&D insurance, disability insurance, and tuition reimbursement.

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