Service Operations Manager
6 days ago
An exciting opportunity has arisen for an experienced and skilled individual to fill the role of Service Operations Manager in Florida.
We Offer:
- A competitive salary of $75,000 per year based on experience
- A comprehensive benefits package including 401k plan with company match, paid vacation, paid holidays, medical, dental, vision, and life insurance
- The chance to work with a dynamic and growing leader in the manufactured housing industry
About Us:
Champion Home Builders, Inc. is a renowned manufacturer of factory-built solutions, offering a range of products from single-family homes to commercial buildings.
We take pride in our craftsmanship and build strong relationships with customers, suppliers, and employees, fostering a safe, productive, and enjoyable work environment.
Responsibilities:
- Supervise and coordinate service activities ensuring seamless customer satisfaction
- Maintain quality control by monitoring service calls and providing technical guidance as needed
- Develop and implement corrective services to address customer complaints
- Manage workflow and expedite processes to meet business objectives
- Provide clear instructions and training to service team members
- Evaluate vendor performance and negotiate parts recovery
Requirements:
Assistance with supervising service representatives to handle customer inquiries and resolve issues promptly.
To be successful in this role, you should possess excellent communication skills, be able to work effectively under pressure, and have a keen eye for detail.
Additionally, you must be familiar with service operations, have basic knowledge of manufacturing processes, and be comfortable working in a fast-paced environment.
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