Family Shelter Advocate Evening Part-time

4 weeks ago

Burien, Washington, United States Mary's Place Seattle Full time

Job Summary

We are seeking a responsible and energetic individual to join our team as a Family Shelter Advocate. This part-time position is located at our Burien site and requires a passion for serving families at our 24-hour shelter locations.

Key Responsibilities

  • Proactively create a welcoming and affirming environment, engage families in high-quality shelter services
  • Engage guests in conversations around their housing goals and assist them with resource navigation
  • Maintain a calm, affirming demeanor and model positive behavior, such as upholding professional boundaries
  • Address behavioral challenges, provide trauma-informed crisis management, conflict de-escalation, and set appropriate limits through an equity lens
  • Effectively collaborate and regularly communicate with other staff members and supervisors to ensure consistency; a team-based, solution-oriented approach to the work; and high-quality service delivery
  • Welcome and orient new families to shelter-provide shelter tours, explain program, and complete and upload shelter intake documents

Requirements

  • Two or more years of work or volunteer experience in a social services setting, OR one or more years of social services experience combined with one or more years of customer service experience
  • Experience working in a shelter setting or with people experiencing homelessness or housing insecurity is highly preferred
  • Passion for and demonstrated experience working with children and families is preferred
  • Demonstrated creative problem solving, conflict de-escalation, conflict mediation, and crisis management skills
  • Demonstrated understanding of trauma-informed care
  • Ability to set appropriate boundaries and maintain professional demeanor in a high stress environment
  • Highly motivated, self-starter, resourceful, flexible, and possesses a positive attitude
  • Exhibits compassion and empathy; works well with parents and children from all racial, ethnic, social, economic, gender, and sexual orientation backgrounds
  • Ability to access and produce information on a computer and within Microsoft Suite, and to create documentation in the database system in an accurate and timely way
  • Strong reading, writing, speaking, and listening (communication) skills
  • Strong organizational and time management skills
  • Sensitivity to the needs of clients who are experiencing homelessness, low-income, limited English speaking, or impacted by domestic violence, substance abuse, or other barriers to employment and housing
  • Able to proficiently speak, read, write, and understand English
  • Proficiency in another language is preferred, especially Amharic, Tigrinya, Lingala, Oromo, French, Spanish, Portuguese, Russian, or Marshallese

Benefits

  • Unlimited use ORCA pass for a small deduction per pay period
  • Sick Time in accordance with Seattle Paid Sick and Safe Time Ordinance
  • Paid Time Off (PTO) accrues at hour for each hour in timesheet during first year of employment, with increasing accruals for each year worked up to hour for 5+ years of employment
  • 403(b) plan with a 50% employer match on the first 6% employee contribution
  • Employee Assistance Program

About Mary's Place Seattle

Mary's Place is an equal opportunity employer.

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