Sales and Customer Experience Liaison

5 days ago


Bridgewater, Massachusetts, United States Powell Electronics Full time

Job Overview: At Powell Electronics, we value exceptional customer service and strive to deliver outstanding experiences. As a Customer Service Associate, you will play a vital role in meeting this goal, working collaboratively with various departments to ensure seamless order fulfillment, accurate delivery, and timely resolution of customer inquiries.

Responsibilities and Expectations:
  • Build Strong Relationships: Develop and maintain strong relationships with customers, sales staff, and internal stakeholders, fostering a culture of collaboration and trust.
  • Resolve Customer Inquiries: Timely and accurately respond to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Manage Account Backlog: Ensure on-time delivery of products and services, managing account backlog to minimize delays and maximize customer satisfaction.
  • Communicate Effectively: Organize effective communication between multiple departments, ensuring smooth processing flow and minimizing misunderstandings.
  • Monitor Performance: Track performance metrics, identifying areas for improvement and implementing strategies to drive increased sales and customer satisfaction.
  • Stay Adaptable: Demonstrate adaptability and a commitment to professional growth, assisting with special projects as needed and staying up-to-date with industry developments.

To succeed in this role, you must possess excellent communication, problem-solving, and organizational skills, with a strong understanding of Microsoft Suite applications, especially Excel. A bachelor's degree and experience with SAP or ERPS Systems are preferred qualifications. Estimated Salary: $65,000 - $80,000 per year.



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