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Banking Operations Supervisor

2 months ago

Mount Juliet, Tennessee, United States First Horizon National Corporation Full time

Position Overview:

A Banking Operations Supervisor plays a crucial role in the efficiency of our financial centers. This position involves delivering exceptional customer service, overseeing and mentoring team members, identifying sales opportunities, and guiding clients on our diverse range of products and services. If you are passionate about fostering customer relationships and excel in a collaborative environment, this role may be an excellent fit for you.

Work Schedule: Monday to Thursday 8 AM - 5 PM, Friday 8 AM - 6 PM, Saturday 8:30 AM - 1:30 PM

Core Responsibilities:

  • Oversee customer satisfaction within the banking center, addressing and resolving customer concerns in alignment with organizational objectives.
  • Manage the operational performance of the financial center by ensuring adherence to key risk management practices, including monitoring teller discrepancies, operational losses, and compliance with audit protocols.
  • Maintain control over cash handling processes, ensuring compliance with all security and audit standards.
  • Supervise the scheduling and workflow of teller staff to optimize service delivery.
  • Evaluate employee performance and provide necessary coaching and development.
  • Identify training needs and establish performance improvement plans.
  • Promote bank products and services through cross-selling and referrals to enhance business relationships.
  • Conduct regular team meetings to communicate new policies and foster continuous staff development.
  • Provide comprehensive explanations of product features, changes, and requirements to both customers and team members.
  • Ensure maximum efficiency and compliance in the teller line operations.
  • Adhere to all audit and security protocols during operational hours and at the opening and closing of the banking office.
  • Manage the inventory of cash and other financial instruments with strict dual control measures.
  • Oversee daily ATM balancing and processing, including necessary audits.
  • Verify deposits from night and lobby depositories.
  • Alert team members to any signs of fraud or suspicious activities.
  • Secure all transaction records and equipment at the end of each workday.
  • Monitor and manage teller cash limits and overall branch cash levels.
  • Ensure daily cash reconciliation for the branch.
  • Assist with vault responsibilities in accordance with dual control standards.
  • Exercise sound judgment in transaction overrides for tellers.

Qualifications:

  • High school diploma or equivalent; bachelor's degree preferred.
  • 2-5 years of relevant experience or a combination of education and experience.
  • Proficiency in using a 10-key calculator and Microsoft Office Suite (Word, Excel, Outlook).
  • Prior experience in a teller role is advantageous.

About First Horizon:
First Horizon National Corporation is a prominent regional financial services provider, committed to empowering our clients, communities, and employees to reach their full potential through expert guidance and financial resources. With substantial assets and a dedicated workforce, we operate numerous banking centers across the southeastern United States. Our organization has been recognized as one of the top employers in the nation, reflecting our commitment to excellence and integrity.

Benefits Overview:
* Comprehensive medical, dental, and vision plans
* Health Savings Account with company contribution
* Parental leave policies
* Educational assistance programs
* Mentorship opportunities
* 401(k) plan with competitive matching
* Additional benefits available

Diversity Commitment:
We are dedicated to fostering an equitable society, starting with our associates, clients, and the communities we serve. Our commitment includes promoting equity, providing essential resources, and striving for excellence in all our endeavors.