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Field Service Manager

2 months ago

Louisville, Kentucky, United States Wonderbench Full time
Job Title: Field Service Manager

We are seeking a highly skilled and experienced Field Service Manager to join our team at Cleanwater1, Inc. This is a unique opportunity to work with a global leader in water and wastewater treatment solutions.

Job Summary:

The Field Service Manager will be responsible for ensuring the safe, efficient, and effective operation of field service activities within their geographic region. This includes managing a team of field service technicians, scheduling and assigning work, and ensuring effective communication with customers and internal stakeholders.

Key Responsibilities:
  • Manage a team of field service technicians to ensure timely and efficient completion of service activities
  • Schedule and assign work to regional department personnel based on their individual skills and workload
  • Ensure effective communication with customers and internal stakeholders to resolve issues and improve service delivery
  • Develop and implement strategies to optimize regional field service operations and improve productivity
  • Collaborate with the Field Service Manager and Sales team to develop and implement continuous improvement initiatives to enhance service quality and improve customer engagement and retention
Requirements:
  • 5 years' experience installing/repairing/maintaining water or wastewater treatment equipment or related engineering experience
  • 3 or more years' experience in a management role, or 5+ years in a supervisory role
  • Strong technical and troubleshooting skills, with ability to diagnose technical problems and determine proper solutions
  • Excellent communication and interpersonal skills, with ability to work effectively with customers and internal stakeholders
  • Ability to work independently and as part of a team, with strong organizational and time management skills
Preferred Qualifications:
  • Bachelor's degree in related discipline or equivalent work experience
  • Work experience in the municipal wastewater industry
  • Experience with Salesforce
  • OSHA 10 Hour or 40 Hour Certifications

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your resume for consideration.