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Field Service Technician

1 month ago

Louisville, Kentucky, United States Millennium Full time
Technical Expertise Sought

At Millennium, we're looking for a skilled Field Service Technician to join our team. As a key member of our technical support team, you'll be responsible for troubleshooting and repairing printers and copiers in an assigned geographic area.

Your Responsibilities:
  • Triage all printer/copier calls from clients.
  • Troubleshoot and fix copiers/printers in an assigned geographic area.
  • Manage service delivery for assigned accounts, addressing escalations as needed.
  • Collaborate with manufacturers and supervisors by opening tickets and escalating calls when required.
  • Provide accurate feedback with call information, part usage reporting, and customer meter readings.
  • Provide exceptional customer service to clients and end users.
Requirements:
  • Technical expertise in Color/Black-White MFPs with Ricoh, Canon, Sharp and other brands preferred.
  • A positive professional demeanor with a team spirit.
  • Must possess excellent verbal and written technical communication skills.
  • Strong technical aptitude and a passion for troubleshooting and fixing things.
  • Proficiency in computer skills, particularly in Microsoft Office applications and desktop technology.
  • You must be at least 21 years old or older with a valid driver's license issued in your state of residence.