Tax Office Supervisor
4 weeks ago
At H&R Block, we're looking for a skilled Associate Team Leader to support our retail office during tax season. As a key member of our team, you'll be responsible for ensuring quality and consistent execution of our Service Standards, providing daily operations direction for the tax office, and serving as a point of contact for onsite escalated client service concerns.
Key Responsibilities:
* Support the Multi-Unit Team Leader in executing and holding tax office associates accountable to Service Standards execution and client service experience
* Serve as point of contact for onsite escalated client service concerns
* Ensure clients are scheduled properly and conflicts are resolved
* Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
* Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities, and overall goals
Requirements:
* Prior experience working in customer service or similar role
* Strong organizational skills and ability to plan and manage day-to-day office operations
* Customer-centric mindset and strong communication skills
* Computer proficient with the ability to use MS Office
* Demonstrated ability to work independently with minimal supervision
* Positive attitude
* Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
* High school diploma / equivalent or higher
About Us:
At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.
What We Offer:
* Competitive pay and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
How to Apply:
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].
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