Tax Office Operations Manager
3 weeks ago
About the Role:
We are seeking a highly skilled and motivated Associate Team Leader to join our team at H&R Block. As an Associate Team Leader, you will be responsible for supporting a single retail office during tax season, ensuring that clients receive exceptional service and that daily operations run smoothly.
Key Responsibilities:
- Support the Multi-Unit Team Leader in ensuring quality and consistent execution of Service Standards
- Execute and hold tax office associates accountable to Service Standards execution and client service experience
- Serve as point of contact for onsite escalated client service concerns
- Ensure clients are scheduled properly and conflicts are resolved
- Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines
Requirements:
- Prior experience working in customer service or a similar role
- Strong organizational skills and ability to plan and manage day-to-day office operations
- Customer-centric mindset and strong communication skills
- Computer proficient with the ability to use MS Office
- Demonstrated ability to work independently with minimal supervision
About H&R Block:
We believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.
We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results.
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