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Express Lube Specialist

2 months ago

Ashland, Oregon, United States Butler Ford Full time
Job Overview

We are seeking a skilled and customer-focused individual to join our team as an Express Lube Advisor at Butler Ford. As a key member of our service team, you will play a vital role in delivering exceptional customer experiences and ensuring the smooth operation of our express lube services.

Key Responsibilities
  • Customer Interaction: Greet customers, assess their vehicle's needs, and provide expert advice on express lube services.
  • Service Coordination: Coordinate service appointments, manage scheduling, and optimize efficiency to minimize wait times.
  • Product Knowledge: Educate customers on the importance of regular maintenance and the benefits of specific lube services, including fluid flushes and filter replacements.
  • Upselling and Cross-Selling: Identify opportunities to enhance customer satisfaction and vehicle performance by offering additional services or products.
  • Documentation and Record-Keeping: Accurately document service activities, including customer information and service history.
  • Team Collaboration: Work closely with service technicians to prioritize work and ensure timely completion of lube services.
Requirements
  • Experience: Previous experience in automotive service advisory roles or customer service positions is preferred.
  • Interpersonal and Communication Skills: Strong ability to build rapport with customers and provide exceptional service.
  • Knowledge and Skills: Knowledge of automotive systems and basic maintenance procedures, as well as proficiency in computer systems and software for scheduling and record-keeping.
  • Work Environment: Ability to multitask and prioritize in a fast-paced environment.
  • Benefits: Paid time off (PTO), matching contribution to your 401K retirement savings plan, employee discount on vehicle purchases, servicing, and parts, medical, dental, and vision insurance coverage, life insurance, Certified DailyPay partner, and Employee Assistance Program.