Inbound Associate

3 days ago

Racine, Wisconsin, United States Goodwill Industries of Southeastern Wisconsin, Inc. Full time
Job Summary

We are seeking a highly motivated and detail-oriented Inbound Associate to join our team at Goodwill Industries of Southeastern Wisconsin, Inc. As an Inbound Associate, you will play a critical role in preparing and listing items for sale online and shipping them to customers across the country.

Key Responsibilities
  • Accurately represent items in photographs, including planning presentation, camera position, camera angle, lighting, and key shots to produce a desired effect.
  • Research items, accurately portray weights, measures, used disclaimers, and assigned shipping and handling charges.
  • Determine merchandise value based on quality, trends, brands, and price guides.
  • Write all product descriptions and attributes, including damages, and create test or inspection reports describing results, recommendations, or needed repairs.
  • Use software and hardware to properly dispose of data-on-data bearing devices following appropriate procedures.
  • Disassemble whole systems into components, subcomponents, and commodities using various tools.
  • Responsible for using proper warehouse equipment to ensure sufficient inventory is available for listing at stations.
  • Assist with training and mentoring of associates.
  • Maintain production environment standards with a positive and team-focused process, assuring optimal efficiencies.
  • Maintain an organized and clean work area, follow safety procedures, use PPE as needed, and use body mechanics when performing each task.
  • Meet or exceed daily productivity goals through the efficient handling of product, processing items quickly and accurately, and rotating between stations on a regular basis.
  • Maintain confidentiality of sales information.
  • Project and Change Management: Effectively plan and manage own work to reliably complete routine job responsibilities and special assignments.
  • Problem Solving: Work independently, solve problems of moderate to advanced complexity, and identify root cause, interpret data, and resolve issues.
  • Technical Skill: Understand and apply professional principles and skills within the area of specialization to modify processes to resolve situations.
  • Community Engagement: Champion Goodwill's community engagement initiatives and serve as an ambassador for Goodwill in the wider community.
Requirements
  • Basic reading, writing, and math skills.
  • Computer skills with a functional knowledge of word processing, email, and internet software.
  • Forklift certification, if required at the site.
  • Ability to function independently in a work setting.
Core Competencies
  • Operate equipment and/or machinery correctly, safely, and responsibly.
  • Demonstrate willingness and ability to adhere to all policies and procedures, Kaizen guidelines, safety, and security regulations.
  • Provide excellent customer service to all internal and external customers.
  • Contribute to the Goodwill Mission as a highly productive and collaborative member of the team.
  • Accurately track personal production as directed.
Physical/Sensory Demands
  • Able to stand and/or sit for extended periods of time.
  • Able to bend and reach to work with merchandise.
  • Able to lift, push, or pull a maximum of 75 pounds.
  • Manual dexterity to operate material handling equipment.
  • Able to grasp material for inspection and sorting activities.
  • Able to visually observe merchandise, markings, and up-close use of jeweler loops.
  • Able to work independently.

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