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Appliance Repair Specialist

2 months ago

Augusta, Maine, United States CSC Serviceworks Full time
About the Role

We are seeking a skilled Appliance Service Technician to join our team at CSC ServiceWorks. As a key member of our service team, you will be responsible for providing mechanical repairs to washers and dryers at customer and client locations within your assigned region.

Key Responsibilities
  • Service and Repair: Perform diagnosis, troubleshooting, and repair of appliances such as washing machines, dryers, and air-vending machines. Ensure that all repairs are carried out efficiently and in accordance with manufacturer guidelines and safety standards.
  • Maintenance: Conduct routine maintenance and preventative services on appliances to ensure optimal performance and extend their lifespan. This includes cleaning, lubricating, replacing worn-out parts, and adjusting settings as necessary.
  • Customer Service: Interact with customers in a professional and friendly manner, addressing their concerns and providing accurate information regarding the repair or maintenance process. Offer advice and recommendations on appliance usage, care, and maintenance to prevent future issues.
  • Documentation: Maintain detailed records of service calls, repairs performed, parts used, and any other relevant information. Prepare service reports and update the internal database with accurate and up-to-date information.
  • Parts and Inventory Management: Monitor and manage inventory levels of spare parts and tools. Order necessary parts and equipment to ensure the availability of required resources for efficient repairs and maintenance.
  • Safety Compliance: Adhere to all safety protocols and guidelines while working with electrical systems and appliances. Ensure personal safety and the safety of customers' property during service calls.
Benefits and Perks
  • Work-Life Balance: Enjoy a healthy balance between work and personal life.
  • Competitive Benefits: Receive 75% employer contribution to medical, dental, and vision insurance, as well as a health savings account with employer contribution.
  • Year-Round Work and Paid Training: Enjoy year-round work and paid training opportunities to enhance your skills and career growth.
  • Company Paid Life, Short-term, and Long-term Disability Insurance: Receive comprehensive insurance coverage for your well-being and financial security.
  • 401(k) with Generous Company Match: Participate in a 401(k) plan with a generous company match to secure your financial future.
  • Paid Time Off (PTO) and Holiday Pay: Enjoy paid time off and holiday pay to recharge and celebrate special occasions.
  • Flexible Spending and Health Savings Account: Take advantage of flexible spending and health savings accounts to manage your expenses and healthcare needs.
  • Employee Discounts: Enjoy discounts on travel, theme parks, home and auto insurance, and more.
  • Education Reimbursement Program: Pursue further education and career growth with our education reimbursement program.
  • Paid Employee Referral Program: Refer friends and family to join our team and earn rewards.
Requirements
  • Valid Driver's License: Possess a valid driver's license to operate company vehicles.
  • Ability to Pass Pre-employment Screening: Meet the requirements for pre-employment screening.
  • Previous Experience in Appliance Repair or Related Field: Preferably have experience in appliance repair or a related field.
  • Good Interpersonal and Communication Skills: Demonstrate excellent interpersonal and communication skills to interact with customers effectively.
  • Ability to Work Independently and Manage Time Efficiently: Show the ability to work independently and manage time efficiently.
  • Physical Stamina and Dexterity: Possess physical stamina and dexterity to handle and maneuver heavy appliances.
  • Basic Computer Skills: Demonstrate basic computer skills for documentation and communication purposes.
  • Ability to Lift Up to 75 Pounds: Be able to lift up to 75 pounds and work in various environmental conditions.

CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.