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Communications Specialist

2 months ago

Trenton, New Jersey, United States CAI Full time
Job Title: Communications Lead

We are seeking a skilled Communications Lead to spearhead the creation and dissemination of documentation and user guides for the rollout of a new application.

Key Responsibilities:
  • Develop comprehensive user guides, FAQs, and other documentation to support the new application
  • Craft clear and compelling messages about the benefits and features of the new system
  • Maintain regular communication with all stakeholders to ensure they are well-informed about the project's progress and any changes
  • Ensure all users have access to the information they need by disseminating documentation through appropriate channels
  • Work closely with the OCM Lead to ensure that training materials are consistent with user guides and other documentation
  • Gather feedback from users and stakeholders to continuously improve communication materials
  • Coordinate with different departments to gather information and ensure all content is accurate and user-friendly
  • Lead evangelism efforts to promote the adoption of the new application among users
Requirements:
  • 4+ years of relevant experience in communications, preferably within IT or project management environments
  • Bachelor's degree in Communications, Journalism, Marketing, or a related field, or equivalent experience
  • Excellent written and verbal communication skills
  • Strong ability to create clear, concise, and user-friendly documentation
  • Proficiency in developing and implementing communication strategies
  • Familiarity with Salesforce-based applications is a plus
  • Strong organizational and detail-oriented capabilities
  • Ability to work independently and in a team environment
Preferred Qualifications:
  • Prior experience in the education sector or government projects
  • Experience with graphic design or multimedia content creation
Work Environment:

This is a full-time and hybrid contract opportunity. Candidates must be a commutable distance to Trenton, NJ.

The physical demands of this role include sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.

Equal Employment Opportunity Policy Statement:

CAI is an equal employment opportunity employer and welcomes applications from diverse candidates. It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran.

CAI takes affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements.