Recreation Operations Assistant
2 weeks ago
We are seeking a highly motivated and detail-oriented Recreation Operations Assistant to join our team at the City of Atlanta.
Key Responsibilities
Assist the Operations Manager in achieving objectives by maintaining membership and facilities, and generating revenue.
Essential Duties and Responsibilities
- Provide exceptional customer service to members and guests, ensuring a positive experience at our facilities.
- Assist with daily operations, including making reservations, handling customer inquiries, and resolving issues in a timely and professional manner.
- Maintain and grow membership and customer base by promptly addressing member and guest concerns and issues.
- Ensure open communication and high visibility to members and guests, fostering a positive and inclusive environment.
- Collaborate with the Operations Manager, F&B Director, and other department heads to ensure compliance with facility standards.
- Employ multiple procedures and methods to accomplish tasks, ensuring efficiency and quality of services.
- Follow safety guidelines, monitor transaction handling procedures, and thoroughly follow all security policies.
- Adhere to work methods, timetables, performance standards, and other guidelines.
- Implement and support all initiatives and programs as requested by management.
- Attend staff meetings as needed.
This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully.
- Knowledge of pro shop practices, policies, and procedures as necessary in the completion of daily responsibilities.
- Ability to communicate both orally and in writing in a clear and concise manner.
- Physical lifting and sensory capabilities are requirements to perform the job successfully.
Minimum Qualifications
High School Diploma or GED equivalent.
Basic knowledge of golf and golf tournament operations.
Preferred Education and Experience
Two (2) years of experience in Customer Service (or related operational role).
Licenses and Certifications
Valid driver's license required.
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