Front Desk Associate

2 weeks ago

Loxahatchee Groves, Florida, United States Palm Beach Pediatrics Full time
Palm Beach Pediatrics: A Leader in Pediatric Care

We are seeking an experienced and compassionate Front Desk Associate to join our team at Palm Beach Pediatrics. As a key member of our front office staff, you will play a vital role in providing exceptional patient care and administrative support to our patients and families.

Key Responsibilities:
  • Provide exceptional customer service to patients and families, responding to their needs and concerns in a timely and professional manner.
  • Manage patient flow, scheduling appointments, and handling insurance verification and other administrative tasks.
  • Collaborate with our clinical team to ensure seamless communication and coordination of patient care.
  • Utilize our electronic medical record system (Athena) to accurately document patient information and communicate with our clinical team.
  • Participate in ongoing training and education to stay up-to-date on the latest medical and administrative procedures.
Requirements:
  • High school diploma or equivalent required.
  • Minimum of two years customer service experience, with medical office or professional office experience preferred.
  • Current CPR certification or ability to become certified within the first 90 days of employment.
  • Basic computer operations and EMR experience (Athena preferred, but not required).
  • Knowledge of MS Office applications (Word, Excel, etc.) and customer service principles and techniques.
What We Offer:
  • A highly competitive compensation and benefits package, including medical insurance, 401k with employer match, and employer-paid gap insurance.
  • A 4-day work week with rotating weekends (8:30am-2pm weekend hours).
  • Dental and vision insurance, short-term and long-term disability insurance, and a monthly wellness program.
  • Generous PTO, which accrues from Day 1 and is available to use after 90 days.
  • Nectar, an app that allows employees and leadership to recognize and reward colleagues in the moment for outstanding teamwork and support.
  • On-demand pay.
About Us:

Palm Beach Pediatrics is a privately-owned, group primary care and mental health pediatric practice with roots in Palm Beach County for over 40 years. Our mission is to provide the highest quality of care with compassion and honesty. We are driven by our core values of Team Player Mindset, Service, Honesty, Compassion, Respect, Excellence, Gratitude, and Teamwork.

We are proud to have created our own PBP community within the greater communities we serve throughout the area. If you are a motivated and compassionate individual who is passionate about providing exceptional patient care and administrative support, we encourage you to apply for this exciting opportunity to join our team at Palm Beach Pediatrics.

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