Sales Associate III

5 days ago

Howell, United States Tapestry Full time
Job Description

Coach is a global fashion house founded in New York in 1941. Our mission is to create beautiful things, crafted to last, for individuals to express themselves authentically. As a Sales Associate III, you will be part of a team that embodies the Coach spirit, with a focus on delivering exceptional customer service and driving sales.

Key Responsibilities
  • Provide personalized sales and clienteling strategies to customers, in partnership with the management team.
  • Meet customer needs through solution-oriented and forward-thinking approaches.
  • Build credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace.
  • Understand changes in local market trends and support the execution of local sales strategies and tactics.
  • Create positive impressions with customers by bringing the best version of yourself to work, consistent with Coach's guide to style.
  • Demonstrate Coach's Selling and Service expectations at all times.
  • Influence customers' purchase decisions by balancing patience and assertiveness.
  • Take ownership and commitment for delivering results, actively aware of personal and store metrics, and achieve goals.
  • Flex personal selling techniques to contribute to overall store financial results.
  • Demonstrate persuasive, confident, friendly, and genuine service skills and selling behaviors.
  • Discuss product features and build the sale by suggesting appropriate add-on items to fit customers' specific needs.
  • Work with multiple customers simultaneously and break away as appropriate.
  • Follow up with customers consistently and genuinely to influence/close the sale.
  • Develop product knowledge skills and remain aware of current collections.
  • Demonstrate knowledge of competition and apply that knowledge to building sales and customer relationships.
  • Drive business through sales strategies, clienteling, sourcing new customers, and maintaining ongoing productive relationships with customers.
  • Sensitive to customers' needs and tailor approach by reading cues.
  • Build lasting and loyal relationships with customers.
  • Ensure all daily tasks are completed without negatively impacting service or Coach standards.
Workplace and Environment
  • Create enthusiasm and positivity for a shared vision and mission.
  • Foster an environment of teamwork, trust, and collaboration with peers, customers, and supervisors.
  • Demonstrate confidence when working with customers.
  • Take initiative; have a high level of ownership and accountability for individual results.
  • Welcome feedback and adapt behaviors as appropriate.
  • Represent Coach as a brand ambassador at all times.
  • Be adaptable and flexible to change.
  • Maintain a calm and professional demeanor at all times.
  • Create short- and long-term strategies to achieve personal metrics and performance goals.
  • Utilize Company tools to stay informed.
  • Handle and offer solutions to customer issues appropriately and involve a manager when necessary.
  • Promote and endorse a team-selling environment.
Operations
  • Complete daily operational tasks, including maintaining store (sales floor and backroom), cash wrap, and visual merchandising to Coach standards consistently and in a timely manner.
  • Adhere to all retail policies and procedures, including POS, Operations, and Loss Prevention procedures.
  • Leverage Coach's tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual goals.
  • Replenish inventory on the sales floor as needed.
  • Process shipments as needed.
Additional Requirements

Experience: 1-3 years of previous selling experience in a luxury retail service environment preferred. Possess current knowledge of fashion trends and competition in the marketplace.

Education: High school diploma or equivalent; college degree preferred.

Technical: Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS, and Internet).

Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.

Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days (including but not limited to: the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).

Competencies: Courage, Creativity, Customer Focus, Dealing with Ambiguity, Drive for Results, Interpersonal Savvy, Learning on the Fly.

Americans with Disabilities Act (ADA): Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at or

BASE PAY RANGE: $15.00 TO $15.75

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