Patient Access Specialist

2 weeks ago


Fort Mitchell, Kentucky, United States St. Elizabeth Healthcare Full time
Job Title: Patient Access Specialist I (Call Center)

Job Summary:
The Patient Access Specialist I is responsible for managing large volumes of inbound and outbound calls, ensuring accurate and timely collection of patient demographic and insurance information. This role requires strong communication and customer service skills to provide a positive experience for patients and their families. The Patient Access Specialist I will also be responsible for scheduling appointments, collecting payments, and ensuring compliance with OSHA and HIPAA regulations.

Key Responsibilities:
  • Manage large volumes of inbound and outbound calls, ensuring accurate and timely collection of patient demographic and insurance information.
  • Schedule appointments for patients, using manual and computerized systems to match physician availability with patient preferences.
  • Verify patient demographic information and ensure current insurance updates in the practice management system.
  • Provide information and resolve issues from patients, family members, and insurance companies with empathy and compassion.
  • Collect co-pays, self-pays, and outstanding balances.
  • Communicate effectively and professionally with payors, patients, physicians, and other staff members.
  • Ensure all information on patient appointments is complete, accurate, and ready for charge entry.
  • Complete referral process, outpatient test scheduling, and pre-certification.
  • File and distribute patient information and incoming mail.
  • Work with central billing office and physicians as needed to resolve requests.
  • Complete all paper and electronic medical records reports.

Requirements:
  • High School Diploma or equivalent required.
  • Less than 3 years of experience in a medical practice, customer service, or revenue cycle department preferred.
  • Strong communication and customer service skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Basic computer skills and knowledge of practice management systems.

About St. Elizabeth Healthcare:
St. Elizabeth Healthcare is a leading healthcare provider in the region, dedicated to delivering high-quality patient care and exceptional service. We take pride in our commitment to the community and our employees, offering a supportive and inclusive work environment.

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