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Healthcare Administrative Specialist
2 months ago
Position Overview
The Healthcare Administrative Specialist plays a crucial role in ensuring the smooth operation of the physician's practice by performing a variety of clerical and administrative tasks. This includes managing patient records, maintaining office supplies, and facilitating efficient traffic flow within the practice.
Key Responsibilities
- Perform various reception and clerical duties to support office operations.
- Communicate effectively with external services and other medical practices as required.
- Ensure timely filing of medical records and reports following physician review.
- Operate office equipment proficiently, including fax machines and copiers.
- Assist the Office Manager and staff with various projects and requests.
- Handle incoming calls with adherence to established policies and procedures.
- Maintain a clean and organized reception area.
Patient Appointment Management
- Greet and acknowledge all visitors and patients promptly upon arrival.
- Answer incoming calls efficiently, ensuring a response within three rings.
- Accurately register and update patient information in the electronic system.
- Conduct insurance verification and ensure accurate data entry at each patient encounter.
- Confirm appointments two days in advance and manage daily appointment schedules.
Support for Patient Care Functions
- Conduct follow-up calls to patients as directed.
- Prepare medical records for upcoming appointments.
- Assist in scheduling appointments and tests as instructed by healthcare providers.
- Review medical records for completeness prior to filing.
- Preferred qualifications include certification as a Medical Assistant, with capabilities to perform both administrative and clinical duties.
Financial Processing
- Manage daily patient charge and payment processing, ensuring accuracy.
- Collect co-pays and outstanding balances at the time of service.
- Prepare financial reports and balance transactions with precision.
Dependability and Compliance
- Complete all assigned tasks within designated timeframes.
- Adhere to continuity of care policies and procedures.
- Communicate any issues or suggestions for improvement to the Office Manager.
- Maintain a professional appearance in accordance with dress code policies.
- Willingness to assist at other locations as needed.
Qualifications
Educational Requirements: High School Diploma with a minimum of two years of clerical or clinical experience. Experience as a Medical Office Assistant with the ability to perform dual roles is preferred.
Licensure/Certification: None required.
Special Skills: Strong customer service, organizational, and communication skills are essential. Familiarity with medical terminology and coding, as well as proficiency in data entry and computer usage, is preferred.
Physical Requirements: Ability to sit for extended periods, perform occasional lifting, and maintain normal vision and hearing.
Work Environment: Regular interaction with patients and a high volume of telephone communications. Frequent use of computers and office equipment is required.
Cognitive Skills: Excellent clerical skills, ability to follow multi-step instructions, and strong prioritization abilities are necessary.
Benefits Overview
Bristol Health is committed to providing a comprehensive benefits package that supports the well-being of our employees and their families. Our offerings include health, dental, and vision insurance, as well as life insurance and retirement plans. We also provide opportunities for professional development and a supportive work environment.
