Executive Housekeeping Manager

7 days ago


Las Vegas, Nevada, United States Boyd Gaming Full time
Job Description

As a key member of the Boyd Gaming team, the Executive Housekeeping Manager is responsible for ensuring the cleanliness and maintenance of all public areas and guest rooms in our hotels. This role requires a strong focus on customer satisfaction, attention to detail, and effective leadership skills.

Key Responsibilities:
  • Oversee the daily operations of the hotel housekeeping and custodial departments, ensuring that all areas are clean and well-maintained.
  • Manage a team of housekeeping and custodial staff, providing guidance, training, and coaching to ensure excellent service delivery.
  • Develop and implement policies and procedures to maintain high standards of cleanliness and customer satisfaction.
  • Monitor and analyze departmental performance, identifying areas for improvement and implementing changes as needed.
  • Collaborate with other departments, such as front desk and maintenance, to ensure seamless operations and excellent customer service.
Requirements:
  • 10 years of experience in hotel housekeeping and EVS operations, with a strong background in leadership and customer service.
  • High school diploma or equivalent required; degree in hospitality or a related field preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
  • Strong problem-solving and analytical skills, with the ability to identify and implement solutions to improve departmental performance.
  • Ability to work in a fast-paced environment, with a focus on customer satisfaction and attention to detail.


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