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Shift Leader

2 months ago

Rochester, New York, United States Hospitality Syracuse Inc. Full time
Job Summary

We are seeking a highly motivated and experienced Shift Leader to join our team at Hospitality Syracuse Inc. as a key member of our management team.

Key Responsibilities
  • Customer Satisfaction
    • Ensure that all customers receive exceptional service and have a positive experience in our restaurant.
    • Resolve customer complaints in a timely and professional manner.
  • Team Management
    • Supervise and manage a team of hourly employees to ensure that they are meeting their responsibilities and providing excellent service to customers.
    • Provide regular feedback and coaching to team members to help them improve their performance.
  • Operations
    • Oversee the day-to-day operations of the restaurant, including inventory management, cash handling, and facility maintenance.
    • Ensure that all health and safety standards are met and that the restaurant is clean and well-maintained.
  • Profit and Loss Management
    • Manage labor costs, inventory, and other expenses to ensure that the restaurant is operating profitably.
    • Identify areas for cost savings and implement changes to improve profitability.
Requirements
  • Education and Experience
    • High school diploma or equivalent required.
    • Previous experience in a restaurant management role preferred.
  • Skills and Abilities
    • Strong leadership and communication skills.
    • Ability to work in a fast-paced environment and make decisions quickly.
    • Basic math skills and ability to manage cash and inventory.
  • Physical Demands
    • Ability to stand for long periods of time and lift up to 50 pounds.
    • Ability to work in a hot and fast-paced environment.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.