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Customer Engagement Associate

2 months ago

Skokie, Illinois, United States Madewell (Fairtrade Line) Full time

Location: Skokie, IL, US, 60077

Company: Madewell

About Us

Madewell is a vibrant clothing destination that celebrates creativity, inclusivity, and self-expression. At the heart of our brand is denim, complemented by a range of essential wardrobe pieces, from casual tees to stylish outerwear and enduring footwear. Our commitment to sustainability and community initiatives, such as Hometown Heroes and Labels We Love, sets us apart. For more information, visit our website.

Position Overview

As a Sales Associate, you will serve as a key representative of our brand, showcasing your unique style and enthusiasm for our products on the sales floor. Your role involves welcoming customers into the Madewell community, fostering genuine connections, and assisting them in expressing their individual styles. You will collaborate with team members and management to enhance the business, engage in various tasks to ensure a smooth shopping experience, and contribute a positive, inclusive atmosphere.

Key Responsibilities

  • Drive sales by surpassing customer service expectations.
  • Participate in training sessions, utilize product knowledge tools, and apply insights from fit sessions.
  • Assist with store operations to maintain a pristine shopping environment.
  • Provide feedback and suggestions to the management team.
  • Uphold our brand values in all interactions.

Ideal Candidate Profile

You will excel in this role if you:

  • Make a positive first impression by greeting customers warmly.
  • Have a passion for the brand and a keen sense of fashion.
  • Strive to create exceptional shopping experiences that customers will remember.
  • Bring your best effort to every task and meet your goals.
  • Are adaptable and enjoy a fun work environment.
  • Utilize technology effectively while ensuring personal interactions remain a priority.
  • Foster strong relationships with team members, respecting everyone.
  • Are at least 18 years old.
  • Can work during peak times, including evenings, weekends, and holidays.
  • Are physically capable of lifting, carrying, and moving items up to 40 pounds.
  • Can navigate all areas of the store and assist customers effectively.

Perks and Benefits

  • Competitive base pay and bonus opportunities.
  • Flexible scheduling options.
  • Generous merchandise discounts.
  • Access to 24/7 confidential support for personal and work-related concerns.
  • Opportunities for personal and professional growth.
  • Community engagement programs, including volunteer opportunities and charitable matching.
  • Comprehensive benefits package, including medical, dental, vision, and more.
  • Paid time off, holidays, and parental leave.
  • 401(k) plan with company matching contributions.

We are dedicated to providing equal opportunities to all associates and qualified applicants, without regard to race, color, ancestry, national origin, religion, sex, marital status, sexual orientation, gender identity or expression, or any other basis protected under applicable law.