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Client Engagement Lead

2 months ago

Tustin, California, United States Salvation Army Full time
Mission Overview

The Salvation Army operates as a global entity, embodying an evangelical segment of the universal Christian faith. Our teachings are rooted in biblical principles, and our service is driven by divine love. Our core mission is to disseminate the gospel of Jesus Christ while addressing human needs in His name, without any form of discrimination.

Role Summary

Under the guidance of the Operations Coordinator, the Ambassador plays a crucial role in positively impacting the lives of our homeless residents. This includes ensuring their safety and well-being, performing light maintenance and housekeeping tasks, and assisting with the intake process and front desk operations. The position involves various shifts, including weekends, with specific responsibilities varying by shift.

Key Responsibilities

1. **Resident Well-being**

• Employ a trauma-informed care approach to support residents in their personal transformations.

• Utilize conflict resolution and de-escalation techniques when addressing disruptive behaviors.

• Assist in meal service for residents.

• Make referrals to Case Managers as necessary.

2. **Safety and Security**

• Conduct hourly patrols of the facility and grounds to ensure the safety of all guests, checking doors, gates, and perimeters.

• Inform residents if their actions do not comply with facility guidelines.

3. **Light Maintenance and Housekeeping**

• Manage the laundering of bedding and towels.

• Sweep and mop resident areas and dining facilities as required; dispose of trash.

• Maintain cleanliness in restrooms and laundry areas, ensuring supplies are stocked.

• Help keep the grounds safe and clean.

4. **Front Desk Operations**

• Create a welcoming atmosphere by overseeing the front desk, answering calls, and managing intake duties for the assigned shift.

• Complete necessary data entry using Salvation Army software.

5. **Driving Responsibilities (if applicable)**

• Transport residents to various resources and appointments as needed.

• Assist residents in moving into permanent housing or attending housing appointments.

• Support vehicle maintenance through cleaning and routine checks.

• Keep accurate mileage records for each vehicle.

• Submit receipts for fuel and maintenance.

Working Environment

Must be capable of walking, standing, bending, squatting, climbing, kneeling, and twisting on an intermittent or continuous basis. Ability to grasp, push, and pull objects such as files and drawers, and reach overhead. Proficiency in operating a computer, fax machine, and telephone. Ability to lift items weighing up to 25 lbs.

Qualifications
  • High School Diploma or GED with at least one year of relevant experience.
  • Minimum of one year of sobriety and consistent participation in a Support Group.
  • Preferred experience or basic knowledge in mental health, homelessness, or addiction fields.
  • Criminal background check is mandatory.
  • MVR (motor vehicle record) check may be required.
  • Basic literacy and computer skills are essential.
  • CPR and First Aid certification must be obtained within one month of employment.
Skills and Competencies
  • Ability to exercise sound judgment and work independently.
  • Strong time management capabilities.
  • Effective oral and written communication skills.
  • High ethical standards and understanding of confidentiality protocols.
  • Ability to greet visitors and interact with clients and staff in a courteous and professional manner.
  • Proficient in using office equipment such as fax machines and copiers.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.