Power Service Field Technician

1 month ago

Caldwell, United States Johnson Thermal Systems Full time
About Johnson Thermal Systems

Johnson Thermal Systems (JTS) is a leading provider of Power Packaging, Power Distribution Centers, and Industrial Refrigeration Units. Founded in 2006, we are proud to be an American-made company, with all equipment designed and manufactured by our team in the US.

Job Summary

The Power Service Technician will be responsible for installing, maintaining, and repairing electrical power systems. This position requires a strong understanding of electrical schematics and wiring practices, as well as the ability to troubleshoot and diagnose technical problems.

Key Responsibilities
  • Responsible for all onsite diagnostics, testing, troubleshooting, fitting, repair, maintenance, and installation of parts.
  • Review service orders, schedule, and coordinate field service appointments for repair work in a timely manner.
  • Develop and implement a troubleshooting plan based on the information given.
  • Diagnose errors and technical problems, determine proper solutions to produce timely resolution.
  • Remain flexible with changing field and site conditions, adjust timelines accordingly.
  • Deliver top-notch service and customer assistance during site visits, building and maintain client relationships.
  • Review service reports with customers to verify required work has been completed to customer satisfaction and obtain signature.
  • Effectively communicate quality control and engineering-related issues to drive product improvements.
  • Foster team unity working in close collaboration across the company to create positive working relationships with clients, coworkers, and team leaders.
  • Produce detailed service reports and accurate timekeeping for all field visits.
Requirements
  • High School Diploma or equivalent is desired OR any combination of education and experience that demonstrates the ability to perform the job duties.
  • 5+ years of experience as a Power Service Technician or field service.
  • Experience with both high and low voltage.
  • Broad mechanical and electrical repair and maintenance experience.
  • Highly proficient with computers, including Microsoft Office Suite and ERP systems.
  • Adept at working independently or in a small team environment.
  • Must understand schematics, technical manuals, detailed blueprints, and engineering drawings.
  • Excellent verbal and written communication skills, ability to communicate clearly and effectively over the phone and in person.
  • Must have a high degree of accuracy and attention to detail.
  • Safely operate company vehicle to out-of-state job sites, maintain a clear driving record, and be added to commercial insurance policy.
  • Have reliable attendance, be respectful, and responsible at work.
Skills and Abilities
  • Adhere to safety protocols and maintain a clean and organized environment, promoting a culture of safety and compliance.
  • Follow all safety procedures and regulations when working on power systems, such as wearing all personal protective equipment (PPE).
  • Ability to travel 90% of the time, with little to no prior notice.
  • Strong organizational, multitasking, and time management skills.
  • Excellent customer service skills.
  • Ability to work in an environment requiring the employee to stand, stoop, kneel, or crouch throughout an 8-to-10-hour day.
  • Strength to carry product, equipment, and tools up to 50 pounds.
  • Ability to work in both indoors and outdoors in all weather conditions.
  • Ability to arrange and coordinate cost-effective travel as needed, i.e., hotels, flights, rental cars, etc.
  • Ability to pass a background check and drug screening.

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