Service Advisor

5 days ago


Irvine, California, United States Tuttle-Click Ford Lincoln Full time
Service Advisor Job Description

Tuttle-Click Ford Lincoln is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Oversee service orders and ensure a smooth flow of work in the Drive Lane.
  • Take ownership of the customer's experience by completing additional tasks that leave a positive impression.
  • Provide top-notch support for owner inquiries, whether by phone or in person.
  • Ensure daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain a high Customer Success Index.
  • Assist in diagnosing vehicle problems, ordering parts and tools as needed.
  • Oversee administration of warranty claims and training of service department staff.
  • Reinforce company policies and adhere to company standards.
  • Encourage compliance with applicable laws and regulations.
  • Maintain a good working relationship with factory representatives and foster positive employee relations.
Requirements:
  • Organized and friendly personality.
  • Demonstrated ability to manage others.
  • Excellent time management skills.
  • Fantastic communication skills with customers.
  • Professional, well-groomed personal appearance.
  • Consistent record of service and sales success.
  • Strong record of positive customer satisfaction results.
  • Team-oriented and self-motivated.
  • Able to work with minimal supervision.
  • Clean driving record and valid driver's license.
About Us:

Tuttle-Click Automotive Group has been serving the Southern California community since 1946. We strive to provide exceptional service and support to our customers, and we're committed to making a positive impact in our community. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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