Telecommunications Specialist
3 weeks ago
Totally Joined for Achieving Collaborative Techniques (TJFACT) is a minority-owned, CVE-verified Service Disabled Veteran-Owned Small Business (SDVOSB) that provides professional services to the U.S. government.
About the PositionWe are seeking a skilled Telephone Technician - Information Technology Specialist to support our DOS DT IT team in Baghdad and Erbil, Iraq.
The successful candidate will provide expert-level support for all Department of State-owned telephone communications equipment, ensuring mission-critical resources are always available.
Key Responsibilities- Design, install, and maintain various telecommunications and telephone systems, including Avaya, Nortel, and Cisco equipment.
- Provide oversight for hardware procurement, logistics, and maintenance programs.
- Perform technical site surveys to determine structural and technical requirements.
- Conduct fault isolation and technical control of voice frequency leased lines and associated equipment.
- Work in confined areas, such as crawlspaces, attics, and utility pits.
- Perform tasks from heights, including rooftops and scaffolding.
- Move and handle heavy objects, such as crates and equipment racks.
- Plan for deployment and maintenance of scalable VOIP telephone systems.
- Read and write English communication skills.
- Open shipping crates, perform inventories, and report deficiencies.
- Follow established safety regulations.
- Install UPS systems and replace batteries.
- Take electrical measurements and make connections in electrical service panels and UPS units.
- Troubleshoot and isolate problems with microcomputers and printers.
- Provide software training and technical assistance to support staff.
- Provide basic support services, including training staff in equipment use and maintenance.
- Direct the work of temporary staff and evaluate their performance.
- Maintain inventories and provide on-the-job training for locally employed staff.
- Bachelor's Degree with 5 years of experience or 13 years of job-related experience in lieu of education.
- Military specializations in phone/voice systems may be considered in lieu of educational requirements.
- Experience with CS1000E release 7.5 or higher, VoIP phones, and Avaya/Nortel-based telephone systems.
- Skilled with call accounting software, call routing, and automated attendants.
- Extensive knowledge of Avaya/Nortel-based telephone systems and applicable codes and safety regulations.
- Active security clearance.
- Nortel CS 1000 certification.
- Cisco CCNA Voice certification.
- Avaya certification (ACIS) is desired.
- BICSI Installer certification is desired.
- Medical, Vision, and Dental Insurance.
- 401-K plus match.
- Paid Vacation days.
- Paid holidays.
- Short Term and Long-Term Disability.
- Voluntary Term Life.
TJFACT is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or status as an individual with a disability.
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