Technical Support Associate
1 day ago
One Step GPS is looking for a Technical Support Associate to join our team. As a key member of our support team, you will be responsible for providing top-notch customer service, resolving technical issues, and ensuring our customers remain satisfied with our products.
This is an exciting opportunity for a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences. If you have a strong background in technical support and excellent communication skills, we encourage you to apply.
Salary: $65,000 - $80,000 per year
Location: San Fernando, CA
About Us: OneStepGPS.com offers an affordable, high-quality GPS fleet tracking service with amazing customer service. Our solutions compete directly with other market leaders, but at a fraction of the cost.
Job Duties- Respond to customer inquiries via phone, email, or chat
- Diagnose and resolve technical issues related to our GPS fleet tracking service
- Work collaboratively with internal teams to ensure seamless customer experiences
- Conduct root cause analysis to identify areas for improvement
- 2+ years of experience in technical support
- Excellent communication and problem-solving skills
- Familiarity with GPS technology and fleet management
- Able to work in a fast-paced environment
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