Technical Support Associate

1 day ago


Burbank, California, United States One Step GPS Full time
Job Description

One Step GPS is looking for a Technical Support Associate to join our team. As a key member of our support team, you will be responsible for providing top-notch customer service, resolving technical issues, and ensuring our customers remain satisfied with our products.

This is an exciting opportunity for a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences. If you have a strong background in technical support and excellent communication skills, we encourage you to apply.

Salary: $65,000 - $80,000 per year

Location: San Fernando, CA

About Us: OneStepGPS.com offers an affordable, high-quality GPS fleet tracking service with amazing customer service. Our solutions compete directly with other market leaders, but at a fraction of the cost.

Job Duties
  • Respond to customer inquiries via phone, email, or chat
  • Diagnose and resolve technical issues related to our GPS fleet tracking service
  • Work collaboratively with internal teams to ensure seamless customer experiences
  • Conduct root cause analysis to identify areas for improvement
Qualifications
  • 2+ years of experience in technical support
  • Excellent communication and problem-solving skills
  • Familiarity with GPS technology and fleet management
  • Able to work in a fast-paced environment


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