Quality Assurance Specialist

2 weeks ago


Mastic, New York, United States Teleperformance USA Full time
Job Summary

We are seeking a detail-oriented Quality Assurance Analyst to join our team. As a Quality Assurance Analyst, you will be responsible for conducting root cause analysis, evaluating quality performance, and providing reports to team leads.

Key Responsibilities
  • Conduct root cause analysis and data analysis to identify areas for improvement
  • Evaluate quality performance and provide reports to team leads
  • Act as escalation point of contact for process questions, issues, and resolution
  • Participate in problem prevention and continuous improvement projects
Requirements
  • Bachelor's degree or equivalent diploma in any discipline
  • Minimum 2 years of experience as QA in a call center
  • Proficiency in English and Thai in terms of written, reading, and speaking
  • Able to work on rotational shifts (3 shifts/5 working days)
Preferred Qualifications
  • Ability to start work immediately


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