Account Performance Leader
5 days ago
Job Summary
We're seeking an experienced leader to join our team as a Director of Client Results, overseeing the day-to-day operations of designated accounts.
About You
You'll have a proven track record of success, with 5-7 years of contact center/BPO experience and 3-4 years of leadership experience.
Key Responsibilities
- Lead and direct the day-to-day operations of designated accounts, collaborating cross-functionally to develop, implement, and optimize support initiatives.
- Develop and manage metrics to ensure customer satisfaction and report performance levels.
- Serve as the escalation point of contact for client interactions, developing strong client partnerships and strategizing planning, developing, and directing the customer service program.
- Manage the entire book of business and individual accounts, identifying additional revenue streams within the install base.
About Us
We pride ourselves on fostering an inclusive and supportive environment, with resources like employee resource groups, wellness program, and other initiatives that empower employees to thrive personally and professionally.
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