Advanced Mainframe Solutions Specialist
3 weeks ago
Rocket Software is a global technology company that helps thousands of companies around the world solve their most challenging business problems.
We strive to treat our customers, partners, and fellow team members with humanity, and are committed to creating a diverse and inclusive workplace environment.
Salary & Benefits$120,000 - $150,000 per year, plus a comprehensive benefits package including extensive paid time off programs, healthcare coverage options, retirement savings, life and disability coverage, leadership and skills training opportunities, two paid work days for off-site training, and more.
Job DescriptionThis is a full-time remote opportunity located anywhere in the United States. As a member of our IBM System Z professional services team, you will work on customer engagements to help install, configure, implement, and provide training for the IBM Omegamon product family and various other IBM Mainframe products.
Key Responsibilities:- Provide technical expertise for the OMEGAMON product family to our customers and partners.
- Develop in-depth conceptual and technical knowledge of Rocket product line including new releases, new products and interfaces.
- Present and deliver highly technical presentations and training on Rocket products.
- Provides best practices guidance and technical expertise during the installation, configurations, implementation and post-implementation servicing of company products; work as an effective team member or lead in large implementation projects.
- Review existing customer implementations to ensure best practices are utilized for maximum customer satisfaction and ongoing business retention.
- Liaison with Support and Lab to research and respond to detailed questions from prospective and current customers.
- Ensures the product implementation method is supportable, maintainable and scalable per established and proven Rocket standards.
- Will collaborate with customer, partners, Rocket technical support team and Rocket Sales staff to resolve complex issues.
- Sharing customer feedback to product management for future enhancements.
- Will establish credibility with a broad range of business resources; highly experienced developers, systems administrators, project managers, business end users, and executives.
To be successful in this role, you will need:
- Bachelor's Degree, or equivalent work-related experience.
- 8 + years as a Systems Programmer or other similar position.
- 4+ years development, application lifecycle or change management experience.
- 4+ years Consulting, or team lead experience.
- Expertise with OMEGAMON tools and processes: Enhanced 3270 User Interface Navigation and Usage, Tivoli Enterprise Portal GUI interface Navigation & Usage, CICS: ONDV, DB2: Performance Expert Client Usage, IMS: KIPGBL*, ATF Trace, DEXAN, Epilog, RTA, etc., JVM: Health Center Agent usage, Networking: NMIs, PMI Exit, CSA Tracking, and SNMP configuration, Storage: Dataset Attributes Database feature, Knowledge of the OMEGAMON install process using PARMGEN method and understanding of the new customization process called IBM Monitoring Configuration Manager.
- Exceptional communication skills.
- Availability to travel 5-15%.
- Committed to Rocket's core values of empathy, humanity, trust and love.
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