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Dining Room Supervisor

4 weeks ago

Plymouth, Michigan, United States Cedarbrook Senior Living Full time
Job Summary

The Dining Room Supervisor plays a crucial role in ensuring a high standard of server efficiency, excellent customer service, and hospitality in the dining room. This position works closely with the Dining Service Manager to maintain a clean and sanitized environment, manage schedules, and resolve resident complaints effectively.

Key Responsibilities
  • Collaborate with the Executive Chef/Director of Dining Services and Sous Chef to execute daily meal services for residents and guests.
  • Manage daily room services and all dining room operations, ensuring a seamless experience for residents.
  • Respond promptly to resident complaints, working with the Dining Service Manager and Executive Chef/Director of Dining Services to resolve issues.
  • Represent the department positively, maintaining a polished appearance and adhering to uniform standards.
  • Ensure proper training and productivity among servers, maintaining high standards of control.
  • Plan daily dining room set-up, sections, service, and side-work based on resident meal counts.
  • Follow up to ensure all tasks are completed, maintaining a like-new appearance in the dining room.
  • Ensure team members attend service lineup and department in-service meetings.
  • Oversee regular cleaning and maintenance schedules, addressing and reporting deficiencies and maintenance concerns.
  • Assist with quarterly inventory of dining room items, ensuring proper storage and accounting.
  • Maintain compliance with local and state laws, policies, and procedures, being available for tours and answering questions from surveyors.
Requirements
  • Working knowledge of the industry, including clinical diets.
  • Excellent verbal, written, and listening skills.
  • Basic knowledge of safety and sanitation.
  • Professional communication skills, including verbal and listening skills.
  • Self-motivation, organization, and problem-solving abilities.
  • Senior living or healthcare experience preferred.
  • Fine dining experience a plus.