Retail Sales Manager

4 weeks ago

Nashville, Tennessee, United States Express Full time
About the Role

We are seeking a highly skilled Retail Sales Manager to join our team at Express. As a Retail Sales Manager, you will be responsible for driving sales floor operations and ensuring a great customer experience.

Key Responsibilities
  • Develop and motivate sales associates to maximize sales potential
  • Provide coaching and training to ensure efficient and effective floor operations, customer service, and stockroom management
  • Partner with store management to provide feedback on associate performance
  • Assist in training associates on store operations, product, policy, and procedures
  • Execute action plans to optimize results
  • Ensure appropriate associate coverage to create a great customer experience
  • Oversee and authorize the checkout experience
  • Assist with merchandise flow, including shipment, replenishment, and omni-channel operations
  • Monitor and analyze customer service provided by team members
  • Build an effective schedule with the right associate in the right place at the right time
  • Promote and support an environment focused on delivering great in-store customer experiences
  • Effectively resolve customer service issues to a positive outcome
  • Lead and model our customer experience model
  • Display expert knowledge of product, company policies, promotions, and loyalty programs
  • Provide leadership and assistance with product launches, window changes, visual presentation standards, and signage placement
Requirements
  • High school diploma or equivalent
  • 1 year of retail experience
  • Proficient in using technology, including iPads and registers
  • Meets defined availability criteria, including nights, weekends, and non-business hours
  • Meets physical requirements
Benefits and Compensation

Express offers a range of benefits to help protect full-time associates' health and long-term financial security, including medical, pharmacy, dental, and vision coverage, 401(k) and Roth 401(k) with company match, merchandise discount, paid time off, and parental leave for new moms and dads.

Part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with company match. Additionally, part-time associates are eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

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