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Mortgage Processing Expert

2 months ago

Pasadena, California, United States TEKsystems Full time

Position Overview:

The Loan Processor Specialist serves as the primary point of contact for consumers, guiding them through the loan origination journey following discussions with a licensed loan officer. This role is essential in ensuring streamlined and effective processes that align with both business goals and customer service standards.

Key Responsibilities:

  • Handle incoming and outgoing calls to assist consumers.
  • Manage inbound text communications (with consumer consent) and initiate outbound texts as necessary.
  • Deliver outstanding customer service for all mortgage loan inquiries and requests.
  • Efficiently oversee a pipeline of up to 75 loans.
  • Conduct routine data entry and validation tasks to maintain accurate records.
  • Respond to calls, emails, and chat inquiries from colleagues, consumers, and authorized third parties.
  • Monitor work queues and take action as required.
  • Collaborate with various departments to expedite processing and resolve issues.
  • Perform preliminary research to accurately address customer inquiries.
  • Seek assistance for escalated or complex issues from team members or supervisors.
  • Adhere to production and quality standards set forth by the organization.
  • Follow established policies and procedures diligently.
  • Execute additional related duties as assigned.
  • Exhibit behaviors that reflect the organization's culture and values.

Required Skills:

  • Exceptional customer service abilities.
  • Proficient in data entry and loan processing.
  • Familiarity with mortgage origination processes.
  • Strong communication skills, both written and verbal.
  • Ability to manage inbound and outbound calls effectively.

Qualifications:

  • Experience in mortgage or financial services call centers is advantageous.
  • Bilingual Spanish skills are a plus but not mandatory.
  • Basic understanding of relevant Federal, State, and Local mortgage regulations is beneficial.
  • Must demonstrate strong attention to detail and the ability to work independently.
  • Proven ability to deliver timely and accurate information in a fast-paced environment.
  • Excellent problem-solving and critical thinking skills.
  • Effective time management skills to ensure timely completion of tasks.
  • Proficient in using computers and common software applications (e.g., Microsoft Office, Google Suite).

About TEKsystems:

TEKsystems is a leader in Full-Stack Technology Services and Talent Services, partnering with clients to activate innovative ideas and solutions. With a workforce of 80,000, we collaborate with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. Our commitment to driving change through true partnership is at the core of our mission.

TEKsystems is an equal opportunity employer and considers all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.