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Mobile Associate, Bilingual

1 month ago

Santa Rosa, California, United States T-Mobile Full time
Job Overview

As a Mobile Associate at T-Mobile, you will be part of a dynamic Retail Team of Experts who bring the T-Mobile brand to life. You will be a brand ambassador, building energy and excitement around our products and services. You will thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving.

Key Responsibilities:
  • Build proficiency in serving and selling to customers, providing a world-class customer experience, and building loyalty by:
    • Helping customers pick up where they left off in their shopping journey, whether online, through Customer Care, or in-store.
    • Exploring individual needs and providing hands-on demonstrations of the latest technology in-store.
    • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep customers connected to the people and lifestyle they love.
    • Approaching service and sales needs with composure, integrity, and compassion.
  • Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
    • How our ever-expanding coverage stacks up in our customers' neighborhoods, providing them with a lightning-fast LTE network.
    • Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected, and go further.
    • Completes training on T-Mobile in-store experience, new skills, and processes, knowledge of systems, and reference resources.
    • Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
  • Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:
    • Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
    • Successfully identify and handoff small business leads.
    • Support team initiatives and create an inclusive environment.
Requirements:
  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred (Required)
  • Passionate customer advocate with the desire to be themselves when connecting and having fun doing it (Required)
  • Competitive drive and proven ability to succeed in a fast-paced sales environment (Required)
  • Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
  • Effective at balancing customer needs and performance goals (Required)
Benefits:

T-Mobile offers a comprehensive benefits package, including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays. We also offer mobile service and home internet discounts, pet insurance, and access to commuter and transit programs.

As part of the T-Mobile team, you will have opportunities for career growth and development, with a focus on helping our employees grow in their careers. We are an Equal Opportunity Employer and welcome applications from diverse candidates.