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Drain Service Technician
2 months ago
About the Role:
At Work With Your Handz, we're seeking a skilled Drain Service Technician to join our team. As a key member of our plumbing services team, you'll be responsible for efficiently diagnosing and resolving drain and sewer line issues for residential clients.
Key Responsibilities:
- Complete all drain cleaning, jetting, and cable work related to in-home, service calls.
- Establish customer rapport to provide the right products and services.
- Educate and assist customers on the importance of sewer repair and replacement.
- Help customers select the right maintenance plan and understand warranty information.
- Explain reasons for blockage and illustrate how you will resolve the issue.
- Understand your service criteria and hold yourself accountable for exceeding revenue goals.
- Show yourself as professional and knowledgeable to win new referrals and repeat business.
- Work alongside customer service and dispatch to ensure the business's overall success.
- Protect drain cleaning equipment and keep a well-ventilated truck.
- Participate actively in all training exercises, morning meetings, trade shows, and retreats.
- Train and mentor apprentices to ensure quick, accurate repairs.
- Be accurate and timely with invoices, timecards, curbside feedback, and option sheets.
Requirements:
- 2 years experience draining, with knowledge of local plumbing codes and ability to make on-the-job applications.
- Willing to apply for a drain cleaning license if not already licensed.
- Clean, safe driving record.
- Personable and professional with a knack for diffusing messy situations.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communication.
- High integrity with advanced social skills and ability to make solid connections.
- Strong desire to be a better technician tomorrow than you are today.
- Competitive individual contributor who also loves to win as a team.
- Pass a drug screen and background check.
- Ability to pass a D.O.T. physical to drive a company vehicle.
What We Offer:
- Competitive compensation ranges from $20 - $25/hour DOE plus spiffs.
- Health Insurance.
- Vision and Dental insurance.
- 401k with company match.
- Paid vacation.
- Provide stability - over 30% of their staff have been employed for 10 years or longer.
- Ongoing training and professional development.
- Box seats to the Caps and Jiffy Lube Live for employees to enjoy.
- Team events for employees and their families.
- Tool, iPhone, and iPad Allowance.
- Company provided Uniforms.
