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Customer Engagement Associate

2 months ago

West Des Moines, Iowa, United States Metrobank Full time

Customer Service Representative

Team: Retail & Business Banking

Location: Brighton

Starting Salary: Competitive based on experience

As a Customer Service Representative, you will be an integral part of a dynamic and diverse team dedicated to delivering exceptional customer service consistently. Acting as the primary point of contact for our clients, you will play a crucial role in fostering loyalty while enhancing our brand's reputation.

Key Responsibilities:

  • Welcome and assist customers with their inquiries.
  • Identify customer needs and provide tailored advice on our products and services.
  • Open and manage both personal and business accounts.
  • Support customers with daily banking transactions, including cash, card, and cheque handling.
  • Facilitate loan and credit card applications.
  • Take ownership of customer queries, ensuring resolution.
  • Assist customers with self-service machines and secure deposit services.
  • Engage in store events and activities.
  • Support new team members in their onboarding process.
  • Continuously seek opportunities to exceed customer expectations.

Ideal Candidate:

You should be someone who is:

  • Passionate about delivering outstanding service and convenience to customers.
  • Able to thrive in a fast-paced and engaging environment.
  • Committed to personal and professional growth.
  • Dedicated to maintaining high standards in your work.

As a financial institution, we prioritize risk management in all operations. We value individuals who take accountability, act in the best interest of our customers and colleagues, and possess the courage to address any concerns.

Essential Skills:

  • Understanding of the risks associated with the role.
  • Minimum qualifications of a grade C or 4 in Maths and English GCSE.
  • Strong attention to detail, as accuracy is critical in processing customer information.
  • Excellent interpersonal skills, with the ability to build rapport with customers.
  • Willingness to go beyond the basic job requirements to ensure a remarkable customer experience.
  • Flexibility to work various shifts throughout the week.
  • Ability to adapt quickly and manage multiple tasks effectively.

We provide comprehensive training and support to ensure your success in this role, regardless of your previous experience in finance or banking. A genuine interest in the banking sector will drive your development and career progression.